What are the responsibilities and job description for the Program Manager/Shopping Experience/eCommerce position at Syntricate Technologies?
Program Manager / Shopping Experience / eCommerce
Midtown New York City, NY (Onsite once in a quarter)
12 Months
Web Cam interview
Program Manager with experience leading Enterprise Retail / eCommerce - Online shopping experience projects . Candidates need to be coming out of Large Retail Enterprises and have experience with Online Shopping Cart experience (Think Amazon) and improving the customers experience including Loyalty rewards and Fast Check Out.
1. How many years working with : Program Manager
2. How many years working with : eCommerce / Retail
3. How many years working with : Shopping Cart enhancement
Key Responsibilities :
- Promote empowerment of the team, ensure that each team member is fully engaged and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team
- Manage risks and issues; correct deviations from plans; and perform delivery planning for assigned initiatives
- Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of governance
- Establish cadence and facilitate team ceremonies
- Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work
- Leveraging organizational resources to improve capacity for initiatives
- Mentoring and developing team members
- Be a voice of reason and authority, while enabling the team to self-organize and innovate
- Actively participates in product planning sessions, risk management processes and change management / communication
- Track and report on team and project KPIs - Velocity, Burndown, Cycle time, Lead time, capacity, SPI, EV, rate of change requests, errors etc.
- Partners with shared service teams such as EDS, EID
- Ensure that all representatives have an environment conducive to openly and honestly sharing information for Team success
- Communicate clearly, professionally, and regularly with clients, partners and vendors
Needed Skills :
Qualifications :
