Contract Specialist

The Contract Specialist will process and manage customer contracts and orders. The primary responsibility of the Contract Specialist is supporting the administration and management of customer contracts and orders in addition to interfacing with customers related to SynQor’s export compliance program. This role provides an excellent opportunity to gain hands-on experience in the contracts and compliance field.

Responsibilities:

• Process customer contracts and orders with support from the Sales team and generate corresponding Sales Order Acknowledgements in Oracle.

• Manage customer returns and related customer documentation, including Failure Authorization Reports (FAR), Return Material Authorizations (RMA), and Return to Customer (RTC) orders.

• Assist with customer-related finance issues and coordinate resolutions across teams.

• Collaborate with the shipping team to ensure timely and accurate order fulfillment.

• Maintain and update customer Billing and Shipping Accounts in Salesforce.

• Ensure compliance with Export Control Certificate and Export Compliance regulations for orders.

• Manage customer portals and contract systems, internal and customer correspondence, and perform other miscellaneous administrative tasks as required.

• Support the Contract and Compliance Manager in the preparation of proposals and contract administration.

• Learn basic contract terms and conditions over time.

Training:

The Contract Specialist will receive training in the following areas during their first year:

• Enterprise Resource Planning Order Management (for Oracle) and Customer Relationship Management (Salesforce) software utilization

• Export Compliance

• Proprietary Information

Education and Experience:

• High School Diploma Required

• In lieu of education, years of related experience may be considered.

• Relevant experience in contract administration is a plus

• Previous experience in a client facing or customer support role is a plus

Required Skills:

• Strong organizational and time-management skills

• Ability to handle basic financial and contract-related issues related to customer.

• Effective coordination and communication skills for working with cross-functional teams (sales, finance, shipping, etc.).

• Attention to detail and ability to manage multiple tasks simultaneously.

• Experience with or willingness to learn company systems related to order processing (Oracle) and customer relationship management (Salesforce)

• Knowledge of export control regulations and compliance requirements.

Qualities and Characteristics:

• An organized and detail-oriented individual with excellent time-management skills.

• Superior written and spoken communication skills.

• Collaborative team player that also can work well independently

• Integrity and confidentiality

• Professional and customer-centric approach

• Willingness to learn and grow in the role

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.