Operations Recon Specialist

Company Description Synovus, in partnership with Pinnacle Financial Partners, is one of the nation’s leading banks with approximately $116 billion in assets and a strong presence across the Southeast. The organization is committed to helping individuals and businesses reach their full potential through distinctive service and effective financial advice. Team members benefit from the scale and resources of a large institution combined with a relationship-focused culture. Synovus operates as Pinnacle Bank (TN) dba Synovus Bank and is a Member FDIC, emphasizing stability, compliance, and customer trust.

Position Summary

We are seeking a detail-oriented and analytical Reconciliation Operations Specialist to join our team. This role is responsible for reconciling a variety of financial accounts, researching and resolving account exceptions, and ensuring the accuracy and integrity of financial records. The ideal candidate will possess strong problem-solving skills, a commitment to operational excellence, and the ability to collaborate effectively across multiple business units. Position located in Columbus GA, Roswell GA, Birmingham AL, Murfreesboro TN or High Point NC

Key Responsibilities

• Perform reconciliations for General Ledger, Deposit, Loan, Finance, Mortgage, Trust, and Securities accounts.
• Investigate, research, and resolve account discrepancies and exceptions in a timely manner.
• Ensure reconciliations and exception resolution activities are completed within established Service Level Agreements (SLAs).
• Collaborate with internal departments and business partners to resolve outstanding items and follow escalation procedures when necessary.
• Process and maintain non-monetary transactions within the General Ledger and other financial systems.
• Identify, analyze, and clear discrepancies discovered through balancing and reconciliation processes.
• Serve as a subject matter expert and escalation resource for complex reconciliation issues.
• Train, mentor, and support team members to ensure accuracy, consistency, and operational efficiency.
• Review and verify reconciliation sign-off documentation to ensure all accounts are balanced and appropriately documented.
• Prepare, review, and distribute corrective adjustments and supporting documentation as required.
• Participate in periodic reviews of department procedures, policies, and documentation to ensure compliance and effectiveness.
• Recommend and support process improvement initiatives that enhance efficiency, quality, controls, and customer service.
• Maintain compliance with all applicable policies, procedures, regulations, and risk management requirements.
• Identify and escalate operational, compliance, or financial risks in a timely manner.
• Support a team-oriented environment by assisting colleagues and contributing to departmental goals.
• Perform additional duties and special projects as assigned.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred, or equivalent combination of education and experience.
• Experience in account reconciliation, accounting operations, financial services, or a related field.
• Strong analytical, research, and problem-solving skills.
• Knowledge of General Ledger reconciliation processes and financial controls.
• Ability to manage multiple priorities while meeting deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Excel and financial/accounting systems.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience with banking operations, deposit operations, loan servicing, mortgage servicing, trust, or securities reconciliations.
• Experience leading projects, training staff, or serving as a subject matter expert.
• Knowledge of risk management, compliance, and audit requirements.

What You'll Bring

• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• A proactive approach to problem-solving and continuous improvement.
• Commitment to delivering high-quality service and operational excellence.