What are the responsibilities and job description for the Senior Manager of Customer Program Management (Strategic Engagements) position at Synopsys Inc?
We Are:
At Synopsys, we drive innovations shaping the way people live and connect. Our technologies enable breakthroughs in chip design, verification, and IP integration, powering the future of high-performance silicon and software. Join us to help transform tomorrow.
You Are:
A strategic, customer-focused leader with deep expertise in program management, with hands on experience managing SoC design flows, and the IP ecosystem. You thrive in dynamic environments, excel at building trusted relationships, and have a proven track record of leading teams to deliver outstanding customer experiences and business results.
What You’ll Be Doing:
Join the Customer Engagement and Success team, working with global partners and cross-functional Synopsys groups to deliver IP integration and customer satisfaction.
At Synopsys, we drive innovations shaping the way people live and connect. Our technologies enable breakthroughs in chip design, verification, and IP integration, powering the future of high-performance silicon and software. Join us to help transform tomorrow.
You Are:
A strategic, customer-focused leader with deep expertise in program management, with hands on experience managing SoC design flows, and the IP ecosystem. You thrive in dynamic environments, excel at building trusted relationships, and have a proven track record of leading teams to deliver outstanding customer experiences and business results.
What You’ll Be Doing:
- Lead a team of Program Managers supporting IP engagements and customer success.
- Shape the strategic direction of customer experience for your region.
- Drive end-to-end customer journeys from pre-sales through silicon success.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Manage escalations and resolve issues proactively.
- Partner with Sales to support contract closure.
- Enhance customer satisfaction and IP integration success.
- Improve Synopsys products through customer feedback.
- Resolve escalations efficiently to maintain strong relationships.
- Lead and inspire a high-performing team.
- Drive operational excellence and strategic improvements.
- Support key business and customer objectives.
- B.S./M.S. in Electrical Engineering or related field.
- Experience working with SoC design flows and the IP IC Design ecosystem.
- 15 years in engineering or program management roles.
- 10 years of people management experience.
- Experience with contract negotiations.
- Strong communication and leadership skills.
- Strategic, customer-centric, and agile.
- Collaborative and inspirational leader.
- Excellent communicator and problem solver.
Join the Customer Engagement and Success team, working with global partners and cross-functional Synopsys groups to deliver IP integration and customer satisfaction.