Customer Project Manager, Staff - 16452

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a dynamic, results-driven leader with a passion for optimizing processes and delivering exceptional customer experiences. You thrive in fast-paced environments where cross-functional collaboration is key to success. Your technical acumen is matched by your strategic mindset, enabling you to bridge the gap between sales, operations, and delivery teams. You possess a deep understanding of professional services operations, project lifecycle management, and are adept at navigating complex organizational structures. Your communication skills are exceptional, allowing you to build strong relationships with internal and external stakeholders, manage expectations, and drive consensus. You are proactive in identifying risks and issues, devising effective mitigation strategies, and ensuring smooth transitions from sales to service delivery. Your experience with project management methodologies and process improvement techniques enables you to continuously enhance workflows, reduce cycle times, and elevate customer satisfaction. You are comfortable leading multiple projects and initiatives, managing competing priorities, and fostering a culture of excellence and innovation. Your leadership style is inclusive and empowering, encouraging teamwork and professional growth. You are committed to lifelong learning and seek opportunities to expand your expertise in engineering software environments. With a strong sense of urgency and business acumen, you consistently deliver high-quality outcomes that support organizational objectives and long-term success.

What You’ll Be Doing:

• Adhere to and optimize the Quote to Order (Q2O) process for professional services, ensuring seamless collaboration between sales, legal, finance, and delivery teams.
• Manage a portfolio of customer-facing professional services projects, aligning with business priorities and ensuring timely execution and resource allocation.
• Partner with cross-functional teams to drive effective communication, clear expectations, and successful delivery of services.
• Continuously evaluate and implement process improvements and best practices to streamline workflows, reduce cycle times, and enhance customer satisfaction.
• Maintain governance and compliance standards across quoting, ordering, and portfolio management, ensuring quality and adherence to policies.
• Develop and manage key performance indicators (KPIs), providing regular reports and actionable insights to senior leadership.
• Design and implement training programs for cross-functional teams, ensuring understanding and effective execution of Q2O and portfolio management practices.
• Proactively identify and mitigate risks and issues within Q2O and portfolio management processes, ensuring smooth transitions and successful outcomes.
• Engage with internal and external stakeholders, managing expectations, providing project updates, and fostering strong relationships.
• Lead special initiatives related to process improvement, tool implementation, or system integrations to enhance Q2O and portfolio/program management functions.
  
  

The Impact You Will Have:

• Accelerate the Q2O process, enabling faster and more efficient customer engagements and driving business growth.
• Improve project delivery outcomes by optimizing portfolio management and resource allocation.
• Enhance cross-functional collaboration, breaking down silos and fostering alignment between sales, operations, and delivery teams.
• Drive continuous process improvement, implementing best practices that elevate customer satisfaction and operational excellence.
• Ensure compliance and quality standards are met across all stages of the customer engagement lifecycle.
• Provide actionable insights and performance analytics to inform strategic decision-making and support organizational objectives.
• Enable organizational learning through effective training and enablement programs.
• Mitigate risks and resolve issues proactively, ensuring project continuity and successful outcomes.
• Build strong stakeholder relationships, contributing to customer retention and long-term success.
• Lead transformative initiatives that shape the future of professional services and portfolio management at Synopsys.
  
  

What You’ll Need:

• Proven expertise in managing Q2O processes, portfolio management, and cross-functional team leadership.
• Strong understanding of professional services operations and project lifecycle management in an engineering/software environment.
• Experience with project management methodologies such as Agile and Waterfall, and process improvement techniques like Lean and Six Sigma.
• Proficiency with tools such as CRM, ERP, quoting/configuration systems, and Microsoft applications (Word, Excel, Outlook).
• Ability to manage multiple priorities in a dynamic, fast-paced environment, with strong organizational and time management skills.
• PMP, PgMP, or similar certification is a plus.
• BS or MS, MSc in engineering and/or business or related field; minimum required years of professional experience in an engineering software environment (BS 8, MS 4, PhD 1).
• Experience working in engineering/product development environments and demonstrated use of relevant Ansys software or other commercial CAE, CAD, EDA, PLM packages.
• Fluent written and spoken English, with the ability to travel up to 25% of the time.
  
  

Who You Are:

• An inclusive leader with strong mentoring and coaching skills.
• Exceptional communicator, able to build consensus and manage executive stakeholders.
• Proactive, detail-oriented, and able to anticipate risks and issues.
• Adaptable and resilient, thriving in dynamic and evolving environments.
• Collaborative team player who fosters teamwork and demonstrates business acumen.
• Professional image with a commitment to excellence and continuous improvement.
• Strategic thinker with a passion for optimizing processes and delivering value.
  
  

The Team You’ll Be A Part Of:

You will join the Pipeline and Portfolio Management team within Ansys Customer Excellence, a group dedicated to optimizing professional services delivery and driving customer success. The team collaborates closely with sales, operations, legal, finance, and delivery functions to ensure seamless end-to-end customer engagements. Together, you will champion process improvement, strategic alignment, and innovation, shaping the future of customer excellence at Synopsys.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.