Customer Support Representative

Company Overview

Synkwise is a rapidly growing healthcare SaaS startup serving the residential long-term care sector. Our platform helps small to midsize healthcare facilities streamline operations, improve communication, and enhance care quality. We are committed to a culture of excellence, accountability, customer care, and continuous improvement.

Job Summary

We are seeking a proactive, patient, and customer-focused Customer Support Specialist to join our team in our Camas office.

This role supports customers across multiple channels, including help desk tickets, phone calls, text inquiries, live chat, and Zoom calls. A large part of the job is helping customers feel heard, supported, and confident using Synkwise.

The ideal candidate is a strong communicator, critical thinker, and problem solver who can work independently, take ownership of issues, and follow them through from start to finish. This person must be patient and professional when helping customers with varying levels of technical comfort, including those who may need step-by-step guidance or extra clarification.

This is an in-person role. Candidates must be willing and able to work from our Camas office each workday and be comfortable in a shared, open-concept office environment with multiple desks, team members, and ongoing customer support conversations.

Key Responsibilities

• Respond to customer inquiries through help desk tickets, phone calls, texts, live chat, and Zoom calls.
• Provide clear, patient, and professional support to customers with varying levels of technical ability.
• Troubleshoot customer issues, ask thoughtful questions, and work to identify the root cause.
• Take ownership of issues and follow them through to completion rather than passing them off prematurely.
• Research unfamiliar problems, think critically, and push through challenges before escalating.
• Escalate complex issues when appropriate, providing clear context, documentation, and troubleshooting steps.
• Document customer interactions, resolutions, and follow-up needs in the support system.
• Prioritize multiple support inquiries throughout the day while maintaining timely responses.
• Collaborate with team members to improve the customer support experience.

Qualifications

• Experience in customer support, help desk support, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Comfortable speaking with customers by phone, text, chat, and Zoom.
• High level of patience, professionalism, and emotional maturity.
• Strong problem-solving and critical thinking skills.
• Ability to work independently while also collaborating with a team.
• Resourceful and persistent when working through unfamiliar or complex issues.
• Strong organizational skills and attention to detail.
• Comfortable working in a shared, open-concept office environment.
• Willing and able to work in person each workday from our Camas office.
• Familiarity with ticketing systems, customer support software, or SaaS platforms is preferred.

What We Offer

• Opportunities for professional growth and development.
• Competitive wage and benefits package.
• The opportunity to be part of a rapidly growing healthcare SaaS company.
• A collaborative team environment focused on accountability, customer care, and continuous improvement.
• The chance to make a meaningful impact on customers’ experiences and day-to-day operations.

Application Process

Interested candidates should submit their resume. Cover letters are optional.

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Camas, WA 98607 (Required)

Work Location: In person

Salary : $20 - $23