RAPIDS Site Security Manager

SYNK LLC is seeking experienced Site Security Managers (SSMs) to support ID Card Services at Fort Bragg, North Carolina. This position supports the verification and issuance of Common Access Cards (CAC), Uniformed Services Identification (USID) cards, and related DEERS/RAPIDS transactions for eligible military members, retirees, family members, DoD civilians, contractors, and other authorized recipients.

The SSM serves as the site-level subject matter expert for DEERS/RAPIDS policy, procedures, user administration, cardstock accountability, equipment coordination, audit reports, and site security compliance. The SSM performs Verifying Official duties as needed and supports the daily operational readiness of the ID Card facility.

This is a mission-critical administrative/security-compliance role within a high-volume military customer service environment. The PWS identifies Site Security Managers as key personnel, and the ID Card facility is required to have two RAPIDS-certified SSMs assigned to the site.

• Serve as the site-level subject matter expert for DEERS/RAPIDS ID Card Services.
• Perform Verifying Official duties in support of CAC, USID, DEERS updates, PIN resets, and related ID card transactions.
• Manage user administration and user security within RAPIDS-related systems.
• Ensure compliance with DEERS/RAPIDS, DMDC, Army, DoD, and local ID card office policies and procedures.
• Maintain accountability, control, ordering, receipt, storage, and reconciliation of CAC/USID cardstock and consumables.
• Review and maintain RAPIDS audit reports, workload reports, security reports, and site documentation.
• Support Security Online, Inventory Logistics Portal (ILP), RAPIDS Site Management Tool (SMT), RAPIDS Configuration Tool, VOIS, and related systems.
• Coordinate elevated DEERS/RAPIDS issues with DMDC, Army Project Office, Government personnel, or other authorized points of contact.
• Support installation, maintenance, troubleshooting, and accountability of RAPIDS workstation hardware and related equipment.
• Train, guide, and assist Verifying Officials and other site users on proper DEERS/RAPIDS procedures.
• Maintain secure handling of CAC/USID cardstock, returned cards, failed cards, confiscated cards, equipment, PII, and Government-furnished property.
• Ensure privacy and security procedures are followed at all workstations, including safeguarding CACs, PINs, customer information, documents, and system access.
• Maintain required site records, logs, checklists, reports, and documentation for Government review.
• Report security, inventory, equipment, documentation, or policy issues through the proper chain of communication.
• Support phase-in, onboarding, training, certification, and operational readiness requirements before full performance begins.

• Prior DEERS/RAPIDS experience is strongly required.
• Prior experience as a Site Security Manager, Verifying Official, or ID Card Office employee is strongly preferred.
• Knowledge of CAC, USID, DEERS, RAPIDS, DMDC, and military ID card issuance procedures.
• Once hired, an additional background check will be required.
• Ability to obtain and maintain a DoD CAC and required installation access.
• Ability to complete required RAPIDS Verifying Official Desktop and Deployable certifications before performing contract work.
• Ability to complete required Government security and awareness training, including Cyber Awareness, OPSEC, Anti-Terrorism, iWATCH, and TARP as required.
• Strong attention to detail and ability to protect Personally Identifiable Information (PII).
• Strong customer service, documentation, reporting, and communication skills.
• Ability to work on-site at Fort Bragg during regular operating hours.
• Ability to manage multiple priorities in a high-volume military customer service environment.

• Two or more years of CAC/USID or DEERS/RAPIDS experience.
• Prior Fort Bragg, Fort Liberty, Army, DoD, military personnel office, or ID Card Office experience.
• Experience using or supporting Security Online, ILP, SMT, RAPIDS Configuration Tool, SAS reporting, or VOIS.
• Experience training or supervising Verifying Officials or ID Card Office personnel.

Work will be performed onsite at Fort Bragg, NC. Regular operating hours are Monday through Friday, excluding Federal holidays and Government-directed closures. Extended hours may be required based on mission needs, deployments, redeployments, or other Government-directed operational requirements.