Part-Time Wellness Concierge & Modality Operator (Columbia, MD)

Part-Time Wellness Concierge & Modality Operator (Columbia, MD)

Company: SynergyFx Strength & Wellness Lab
Location: 8827 Columbia 100 Parkway, Suite 1, Columbia, MD 21045 (on-site)
Employment Type: Part-time, hourly (non-exempt)
Pay Range: $18–$23/hr (Depends on Experience)

About Us

SynergyFx combines testing, training, Pilates, and recovery in Columbia, MD. Our Wellness Lab offers red light therapy, high‑intensity PEMF, Exercise with Oxygen (EWOT), RMR, VO₂ max, Mito2 IHHT, Styku 3D body scanning, The Sanare Method, and Cellular Renewal Protocol. We deliver a concierge experience with measurable outcomes.

Role Summary

Deliver a white‑glove client experience in our Wellness Lab by safely operating modalities, guiding clients through two fixed protocols (The Sanare Method and Cellular Renewal Protocol), ensuring waivers and health screenings are completed, and representing SynergyFx at community events and networking. When the Wellness Lab is not busy, support fitness-side operations (class check-ins, equipment resets, member support, Styku 3D scanning) to keep the studio running smoothly.

Key ResponsibilitiesClient Experience & Protocols

• Welcome, onboard, and guide clients through personalized wellness plans using our two fixed stacks (Sanare Method, Cellular Renewal Protocol).
• Safely operate and service devices per SOPs: red light, PEMF, EWOT, RMR/VO₂ analyzers, Mito2 IHHT, Styku 3D scanner, and Sanare Method; maintain logs and coordinate maintenance.

Safety, Waivers & Contraindications (required)

• Verify that every client has a signed liability waiver and modality-specific consent before first use.
• Review contraindications and health screening forms prior to each session (e.g., pregnancy, pacemaker/implanted devices, active cancer, seizures/epilepsy, photosensitivity, recent injuries/surgeries, contagious illness).
• Escalate any “yes” answers or red flags to a clinician; do not proceed with service until cleared.
• Maintain accurate records of screenings, consents, Styku scans, and incident reports in the CRM/member management system.

Scheduling, Restocking & Daytime Cleaning

• Manage scheduling, client records, and basic reporting in our CRM/member management system; ensure privacy and data integrity.
• Restock consumables during open hours: toilet paper, paper towels, hand soap, hand sanitizer, tissues, and cleaning supplies as needed.
• If restrooms, lab areas, or high-touch surfaces get dirty during the day, clean and disinfect immediately (our night cleaners service the facility after close).
• Keep the lab clean and stocked; clients clean between sessions—staff verify resets and restocks.

Fitness-Side Operations Support (when Wellness Lab is not busy)

• Assist with small-group class check-ins, attendance tracking, and member greetings.
• Reset fitness equipment between classes (mats, bands, dumbbells, kettlebells); wipe down machines and benches.
• Support Styku 3D body scanning: client prep, scan execution, data sync, and post-scan cleanup.
• Help with front-desk coverage during peak fitness hours (phone, emails, tour bookings).
• Restock fitness consumables (towels, water, sanitizer) as needed; spot-clean floors and equipment.

Events & Networking (required)

• Represent SynergyFx at community events, pop‑ups, and partner activations (e.g., health fairs, corporate wellness days, local fitness expos).
• Support lead capture, on‑site demos, and follow‑ups; track event outcomes in CRM.
• Attend local networking events as scheduled (e.g., chamber mixers, wellness partner meetups) to build referral pipelines.

Marketing & Growth Support

• Capture testimonials (with consent), assist with social posts/email promos, and help design stack bundles and membership tiers.

Light IT & Systems

• Device software updates, basic connectivity/user setup, and data exports/imports.

Requirements

• 2 years in client-facing wellness, spa/recovery, fitness, or health-tech.
• Strong computer skills (booking/CRM, Google Workspace/Office, spreadsheets); quick to learn new software and devices.
• Excellent communication, empathy, and organization; hospitality mindset.
• Current CPR certification (required).
• Ability to lift/move light equipment and stand for extended periods.
• Professional, reliable, and safety-focused.
• Light marketing experience (social media, email campaigns, content creation).

Pay Tiers & What Counts as Experience

$18–$20/hr — Entry-Level (0–2 years relevant experience)
Counts as experience:

• Client-facing roles in wellness, fitness, spa/recovery, hospitality, or health-tech (e.g., front desk, member services, gym concierge, spa attendant, recovery lounge staff).
• Basic computer skills (booking software, Google Workspace/Office, spreadsheets).
• Customer service, retail, or hospitality roles with strong people skills.
• Internships or volunteer work in wellness/fitness settings (e.g., helping at a gym, yoga studio, or wellness event).
• CPR certification (required by start date).

$20–$22/hr — Mid-Level (2–4 years relevant experience)
Counts as experience:

• 2 years in client-facing wellness, spa/recovery, fitness, or health-tech roles.
• Hands-on experience with wellness modalities (red light, PEMF, oxygen therapy, body comp scanning, etc.) or fitness equipment (class check-ins, equipment resets, member onboarding).
• Scheduling, CRM/member management, or front-desk operations in a wellness/fitness studio.
• Event support (health fairs, fitness expos, corporate wellness days).
• Light marketing (social media posts, email campaigns, testimonial capture).
• CPR certification any wellness/fitness certifications (NASM, ACE, NSCA, PMA, VO₂/RMR, PEMF, EWOT, IHHT, Styku).

$22–$23/hr — Senior-Level (4 years relevant experience or advanced certifications)
Counts as experience:

• 4 years in client-facing wellness, spa/recovery, fitness, or health-tech roles.
• Advanced certifications (NASM/ACE/NSCA personal training, PMA/Pilates, VO₂/RMR testing, PEMF, oxygen therapy/EWOT, IHHT/Mito2, Styku 3D scanning).
• Leadership experience (training new staff, managing schedules, leading events, or supervising wellness ops).
• Proven track record of driving client retention, NPS scores, or membership growth.
• Experience with device maintenance, logs, and troubleshooting (red light, PEMF, EWOT, Mito2, RMR, Styku).
• Marketing/growth support (designing bundles, membership tiers, social media strategy).

How We Determine Your Starting Rate: During the interview, we’ll assess years of relevant client-facing experience, hands-on skills with devices/modalities, certifications (CPR required; wellness/fitness certs a plus), computer/tech proficiency, event/networking experience, and references. Your starting rate within the $18–$23 range will reflect your total experience, certifications, and demonstrated skills—not just years on a resume.

Schedule & Events Coverage

• Part-time: 20–25 hrs/week; flexible days, some weekends.
• Event coverage: 1–2 events/month (evenings or weekends as needed).
• Networking: 1–2 local events/month during business hours or early evening.
• No shift differential pay.

Growth Path

• Clear progression to Senior Concierge → Lead Wellness Concierge → Assistant Manager/Program Lead based on KPIs (utilization, NPS, retention, safety compliance).
• Performance bonuses, CEU stipend, and referral bonuses available after 90-day probation.

To Apply

Send resume and a short note on why wellness tech and client care excite you to info@synergyfxfit.com.

SynergyFx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $18.00 - $23.00 per hour

Work Location: In person

Salary : $18 - $23