Desktop Support Specialist

Desktop Support Specialist – Southeast Florida

Position Type: 6-Month Contract-to-Hire

Hourly Pay: $32–$40 per hour

Salary Upon Conversion: $65,000–$75,000 annually, based on experience

Location: Onsite – Coral Gables and Miami, Florida, with occasional travel to other Southeast Florida offices

Position Overview

We are seeking a professional, customer-focused Desktop Support Specialist to provide onsite technical support across six company offices throughout Southeast Florida. This individual will serve as the primary onsite desktop support resource in Florida, delivering high-quality, white-glove IT support to employees while working independently and collaborating with the broader Desktop Support team for additional assistance as needed.

In addition to supporting local offices, this position will contribute to company-wide IT support initiatives, including remote troubleshooting, technical projects, and new office setups related to mergers and acquisitions (M&A). The ideal candidate is technically proficient, adaptable, professional, and comfortable managing competing priorities across multiple locations.

Key Responsibilities

• Provide onsite desktop support and technical troubleshooting for employees across multiple Southeast Florida offices.
• Deliver professional, white-glove customer service while resolving hardware, software, connectivity, and end-user technology issues.
• Support Microsoft Office, Microsoft 365 (O365), Active Directory, and Entra ID.
• Troubleshoot desktop computers, laptops, peripherals, user accounts, access issues, and common workplace technology problems.
• Assist with remote technical support for employees and teams across the broader organization.
• Manage support requests independently, prioritize issues effectively, and communicate clearly with end users.
• Collaborate with the broader Desktop Support team to escalate complex technical issues and coordinate resolutions.
• Contribute to IT projects, office technology deployments, and new office setups associated with mergers and acquisitions.
• Travel between company offices as needed to provide consistent and reliable technical support.
• Maintain a professional, polished, and service-oriented presence when interacting with employees and business stakeholders.

Required Qualifications

• Hands-on experience in desktop support, IT support, service desk, or a similar technical support role.
• Strong working knowledge of Microsoft Office and Microsoft 365 (O365).
• Experience with Active Directory and Entra ID, including user account and access support.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to work independently as the primary onsite Desktop Support Specialist in Florida, with remote backup available from the broader IT team.
• Excellent communication skills and a professional, polished demeanor.
• Flexibility and adaptability when supporting multiple offices and changing business needs.
• Demonstrated initiative and the ability to prioritize and resolve technical issues with minimal supervision.
• Valid driver's license and reliable personal vehicle required for regular travel between office locations.
• Ability to complete a mandatory one-week onsite training assignment in Stamford, Connecticut.
• Willingness to travel domestically on an occasional basis to support new office setups and company initiatives.

Work Schedule and Location

Hours: Monday–Friday, 8:30 AM–5:30 PM Eastern Time, with a one-hour lunch break. No on-call responsibilities are required.

Primary Office – Coral Gables, FL (approximately 3 days per week)
Coral Gables, FL 33134

Secondary Office – Miami, FL (approximately 2 days per week)
Miami, FL 33131

Additional Locations: Occasional travel to company offices in Jupiter, Delray Beach (two locations), and Fort Lauderdale, as needed.

This is an onsite position requiring regular travel between offices. Candidates must be comfortable working across multiple locations throughout Southeast Florida.

Training Requirements

The selected candidate must complete a one-week onsite training assignment at the company's Stamford, Connecticut location.

Interview Process

First Round: A 45-minute Microsoft Teams video interview with the Service Management Director and a Senior Desktop Support Specialist.

Additional Round: A second interview may be scheduled if needed to help finalize the hiring decision.

Ideal Candidate

The ideal candidate is a technically capable and highly professional IT support specialist who takes ownership of issues, prioritizes customer experience, and works effectively with limited onsite supervision. This individual should be comfortable traveling between offices, supporting a diverse employee population, and balancing local desktop support responsibilities with broader company-wide IT initiatives.