What are the responsibilities and job description for the IT Help Desk Technician position at Synergy Partner Group?
Job Description
Intermediate Level Windows Systems Technician - technical support - job employment
Intermediate Level Windows Systems Technician Compensation: Based on Skill Set and Knowledge.
Employment type: Full-Time Job opening with a fast growing and fun IT Managed Services Provider in Colorado Springs! If you love technology, problem solving, and helping people we encourage you to apply.
Work Schedule:
Full Time: Monday - Friday
Pay and Schedule: Bi Monthly Pay. Paid Time off available after 120 days Regular opportunities for advancement and bonuses Job Summary: Technician will be responsible for providing technical assistance for related computer systems. Respond to trouble tickets submitted via email or phone, schedule preventative maintenance, work with clients to provide technical solutions for various problems.
Responsibilities: Track all trouble tickets Document resolution with well written communication Respond to customer requests in a timely manner while keeping our SLA's. Install, modify and repair computer hardware and software Monitor network nodes, Backup systems, Anti-virus and other relevant systems Knowledge / Experience: Microsoft Windows 7, 8, 10, 11 Professional, Office 365/Azure and related programs, Microsoft Office 2013, 2016, 2019, Microsoft Server 2008, 2012, 2016, 2019, Microsoft Active Directory, Group policy (are a plus) Microsoft Exchange, File Server, Print Server (are a huge plus).
Other Notes: Must be able to lift at least 50 pounds Organized with well oral and written communications Professional attitude Self-motivated, must be able to work alone without constant supervision. Business casual attire. Must have reliable transportation (travel to clients will be required at times)
Benefit Package: Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term Disability Matching 401(k) Pre-tax deductions (Section 125) Direct Deposit.
Job Type: Full-time
Compensation: $18.00 to $22.00 /hour
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $18 - $22