Order Management

Summary: Synergy Imports is a growing promotional products company that partners with colleges and universities nationwide to deliver high-quality branded merchandise. We manage thousands of orders annually and work with a large network of domestic and international suppliers to support major campus events.

We are building a high-performing operations team and are seeking a driven, highly organized, and detail-oriented Order Management / Production Coordinator to oversee the lifecycle of customer orders from order placement through final delivery. This is a critical role that directly impacts customer satisfaction, on-time delivery, and the company's reputation. This is not a passive or clerical role. It is a fast-paced, execution-focused position for someone who takes ownership, anticipates issues, and ensures nothing falls through the cracks.

What does the position entail?

• Communicate via phone/email with suppliers to ensure all domestic and international orders have been received by our suppliers, ship and deliver on time
• Communicate relevant order-related updates to our account managers
• Utilize industry-specific software to manage all orders from origination through delivery
• Email order tracking information to customers
• Work with suppliers to resolve production issues such as supplier errors, delays or remakes
• Work with FEDEX and UPS to resolve shipping issues and keep Account Managers informed
• Write and manage repeat orders
• Work closely with Account Managers, Operations Leadership and AP / AR
• Assist AP / AR during peak workload period to help maintain our high level of customer service
• Repackage and ship orders
• Order office supplies and ship product samples

Qualifications:

We're targeting individuals who are up-beat, energetic and fun to interact with because we are in the 'customer service' business and we value the customer experience like no other. Additional requirements include:

• Extremely detail oriented - this is a top priority
• Strong problem-solving skills and ability to anticipate next steps
• You are a high achiever with high standards, wanting to work with similarly ambitious co-workers
• Self-starter with a strong sense of ownership and accountability
• Excellent organizational skills: ability to prioritize a large number of tasks
• Comfortable working with vendors and internal teams
• 5 years of post-college or 10 years of post-high school work experience
• Excellent written and verbal communication skills
• Excellent computer skills – you can move through programs (Outlook, Word, Excel, etc.) efficiently

Hours: 8am-5pm, M-F. This is an in-office position - NOT remote.

Salary: $62,500/yr

About Synergy Imports:

Synergy Imports helps colleges and universities bring their marketing and promotional ideas to life by providing them custom imprinted products and merchandise. Our branded products are sold to schools who distribute them to students, staff, alumni and fans. We distribute everything from sunglasses, apparel and bags to drinkware, office and technology products. We find the products, brand them and get them delivered in time for the big game or event. We have worked on projects for the Men's and Women's NCAA Final Fours, College World Series, BCS Bowl games, NFL, MLB and NHL teams. For more information about our company, visit us on the web at

Job Type: Full-time

Pay: $62,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• post-high school: 10 years (Required)

Work Location: In person

Salary : $62,500