Scheduling Coordinator

Scheduling & Staffing Coordinator (Home Care)Company: Synergy HomeCareLocation: Rockville, MD (Montgomery County)Agency Type: Maryland RSA Level 1Schedule: Monday–Friday, 8:00 AM – 5:00 PM ESTOn-Call: Limited urgent coverage from 8:00 AM – 9:00 AM ESTEmployment Type: Full-TimeAbout Synergy HomeCareSynergy HomeCare provides high-quality, compassionate in-home care to clients throughout Montgomery County, Maryland. We are a high-volume, mission-driven agency, delivering over 2,200 hours of care per week to 77 active clients, with a strong emphasis on continuity of care, compliance, and operational excellence.We are seeking an experienced Scheduling & Staffing Coordinator who thrives in a fast-paced environment and understands the importance of real-time decision-making in home care operations.Position OverviewThe Scheduling & Staffing Coordinator is a mission-critical role responsible for coordinating caregiver schedules, responding to urgent staffing needs, and serving as a primary communication hub between caregivers, clients, and internal leadership.This role directly supports client safety, continuity of care, and compliance with Maryland OHCQ (RSA Level 1) regulations. Performance is execution-based, not passive availability.Core ExpectationsFully logged in, accessible, and responsive throughout the workdayImmediate acknowledgment of urgent client, caregiver, and management communicationsAbility to manage high call and message volume with accuracy and professionalismStrong judgment under pressure and comfort handling frequent interruptionsKey ResponsibilitiesCoordinate and manage caregiver schedules to meet authorized services and care plansRespond to caregiver call-outs, no-shows, and urgent coverage needsCommunicate schedule changes promptly to clients and caregiversHandle 50–60 calls per day and 60–100 SMS messages per day related to staffingReview prior-day schedules for attendance, coverage, and issuesSend proactive shift reminders to caregiversMaintain accurate scheduling, timekeeping, and documentation recordsMonitor clock-in/out activity and geofencing for complianceSupport intake processing and documentation reviewPrepare and maintain VA Roster Reports (if applicable)Follow established SOPs, escalation protocols, and documentation standardsTools You’ll UseScheduling & timekeeping software (e.g., AxisCare, ClearCare, WellSky or similar)AirCall (VOIP calling and SMS)Slack, email, and internal communication toolsRequired QualificationsMinimum 1 year of scheduling experience in home care or healthcareStrong organizational, multitasking, and communication skillsAbility to remain calm and decisive in a fast-paced, high-volume environmentProficiency with scheduling software and basic office toolsUnderstanding of HIPAA and confidentiality requirementsReliable, detail-oriented, and compassionate approach to care coordinationPreferred QualificationsPrior experience with Maryland RSA operationsFamiliarity with OHCQ compliance requirementsVA client scheduling experienceCNA or healthcare background (a plus, not required)Why Join Synergy HomeCareWork with a well-established, growing home care organizationClearly defined SOPs, escalation paths, and performance standardsSupportive leadership and structured onboardingOpportunity to make a meaningful impact on client care and caregiver successImportant Note for ApplicantsThis role requires consistent responsiveness, strong execution, and accountability. Candidates who prefer a slower-paced or reactive scheduling environment may not be the right fit.To Apply:Submit your resume and a brief summary of your home care or healthcare scheduling experience via Apploi.

Salary : $18 - $24