What are the responsibilities and job description for the Care Services Coordinator & Community Liaison position at Synergy HomeCare?
Location: Northeast Chicago, IL
Position Type: Full-Time | Includes After-Hours On-Call
About Synergy Home Care:
At Synergy Home Care, we are dedicated to delivering exceptional in-home care services with compassion, professionalism, and heart. We are seeking a versatile and motivated Care Services Coordinator & Community Liaison to both support quality care delivery in the field and strengthen our relationships within the community to grow our client base.
Position Summary:
This role bridges care supervision and outreach. The ideal candidate will oversee client care management performance and quality of care while also building and maintaining referral relationships with hospitals, case managers, senior communities, and other healthcare professionals. You’ll be the face of Synergy—both inside the homes of our clients and out in the community.
NOTE:This position requires participation in after-hours on-call rotation to ensure continuous support for caregivers and clients.
Key Responsibilities:
Care Supervision & Field Operations
Conduct regular home visits to supervise caregivers and ensure client satisfaction
Provide training, mentorship, and on-the-spot coaching for caregivers
Address and resolve client or caregiver issues professionally and promptly
Support onboarding and skills assessment of new field staff
Maintain documentation of visits, incidents, and quality checks
Step in for scheduling needs or emergency coverage as needed
Participate in after-hours on-call rotation to respond to urgent client or staffing needs
Community Marketing & Client Outreach
Cultivate referral relationships with hospitals, discharge planners, physicians, and community partners
Represent Synergy at community events, senior expos, and health fairs
Deliver presentations and informational sessions on home care services
Track and follow up on leads and referral activities
Collaborate with leadership on local marketing strategies and outreach goals
Qualifications:
Background in home care, healthcare, or senior services strongly preferred
CNA, LPN, or healthcare certification a plus
Proven experience in supervision and/or marketing/outreach roles
Excellent communication, organization, and problem-solving skills
Self-driven, personable, and confident in both clinical and marketing settings
Valid driver’s license and reliable transportation required
Availability for after-hours on-call rotation is required
Why Join Synergy?
Make a direct impact on client outcomes and company growth
Work in a dynamic, people-first environment
Competitive pay with mileage reimbursement