What are the responsibilities and job description for the Central Dispatcher - Miami, FL position at Synergy Equipment?
The Central Dispatcher plays a key role in supporting service operations by coordinating the efficient scheduling and dispatching of field technicians, managing service requests, and ensuring seamless communication between customers, the service team, and management. This role requires a detail-oriented individual with strong organizational and communication skills who can adapt to changing priorities in a fast-paced environment. Essential FunctionsReceive, prioritize, and schedule service calls to maximize efficiency and meet customer needs. Dispatch technicians to job sites based on workload, location, and skill set. Maintain clear communication with field technicians, service advisors, and the ServiceManager throughout the day. Track the progress of service calls and update customers on job status when necessary. Enter and update service orders in company systems with accuracy and attention to detail. Monitor technician availability and manage schedule adjustments in response to urgent calls or changing conditions. Ensure all required documentation is collected, organized, and submitted in a timely manner. Assist with parts coordination when needed to ensure jobs are completed efficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Required Education and ExperienceHigh school diploma or equivalent required. Prior experience in dispatching, scheduling, or customer service in a service-related industry preferred. Strong computer skills, including proficiency with scheduling software and Microsoft Office Suite. Excellent communication, multitasking, and problem-solving skills. Familiarity with heavy equipment, construction, or related industries a plus. Military service will be considered in lieu of education/certification experience as applicable. Supervisory Responsibilities This position does not have direct supervisory responsibilities but requires daily coordination with technicians and collaboration with the Service Manager. Work Environment Primarily based in a front desk or customer service office setting. Climate-controlled workspace equipped with standard office tools (computers, phones, CRM systems). Frequent interaction with customers, vendors, and internal staff both in person and through phone/email. Regular visits to the adjacent repair shop and outdoor equipment yard to coordinate with technicians or support customer needs. Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits. Outdoor yard visits may involve exposure to seasonal weather conditions such as heat, cold, rain, or wind. Uneven terrain and moving equipment in shop/yard areas require proper footwear and attention to safety. Must be comfortable transitioning between a professional office setting and a more physically active, industrial environment. Requires strong communication, multitasking, and coordination skills across departments. Adaptability and situational awareness are key in navigating between administrative and operational responsibilities. Travel RequiredMinimal travel is expected for this position.Physical Demands Requires a moderate level of physical activity and flexibility to support both office and operational tasks. Occasional bending, squatting, crouching, reaching, and lifting or carrying of items weighing up to 50 pounds. Tasks such as moving materials, tagging equipment, retrieving items from storage, or assisting in the yard/shop may require physical effort. Primarily based in an office environment, but includes regular movement between indoor and outdoor areas. Walking through the repair shop and equipment yard may involve uneven surfaces, exposure to varying weather conditions, and proximity to active machinery. May require extended periods of standing, walking, or sitting at a desk, depending on daily assignments. Manual dexterity and visual acuity necessary for using computers, phones, printers, and handling paperwork. Must maintain situational awareness in dynamic, multi-use work zones with vehicular and equipment traffic. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable laws and regulations. Other Duties Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives. Additional Eligibility Requirements At Opifex-Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members. Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
