Senior Systems Analyst

NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available.

System Analyst – Enterprise Platform Delivery

Role Overview:
The System Analyst supports the delivery and onboarding of applications within a multi-tenant, high-availability enterprise platform undergoing active migration from legacy systems. This role operates in a complex, dependency-driven environment, partnering with application teams, platform engineering, database services, and security stakeholders. The analyst ensures requirements are clearly defined, processes are structured, and onboarding pathways are executable. The position is essential for efficient customer onboarding and maintaining delivery momentum in a fast-paced, high-visibility setting. Success requires strong analytical thinking, adaptability, and the ability to turn ambiguity into actionable outcomes.

Key Responsibilities:

Customer Engagement & Requirements
- Engage with application teams and stakeholders to elicit, refine, and validate business and technical requirements.
- Translate customer needs into actionable inputs for engineering, platform, and support teams.
- Guide customers through onboarding expectations, ensuring clarity on scope, timelines, and required inputs.

Requirements & Process Documentation
- Develop and maintain process flows, onboarding guides, and operational workflows for platform integration.
- Document system interactions, dependencies, and data flows between legacy and target environments.
- Ensure documentation is structured, accessible, and usable by both technical and non-technical stakeholders.

Delivery Coordination & Execution Support
- Align requirements with ongoing delivery activities.
- Coordinate across teams (application, platform, database, security) to ensure work progresses in the correct sequence.
- Help maintain visibility into work status, upcoming activities, and handoffs.

Risk & Dependency Awareness
- Identify and surface cross-team dependencies that may impact onboarding or migration timelines.
- Highlight gaps, blockers, or misalignments early for timely resolution.
- Support mitigation planning by ensuring dependencies are clearly understood and tracked.

Success in This Role:
- Customer onboarding processes are clear, repeatable, and executed smoothly.
- Requirements are well-defined, reducing confusion and enabling efficient delivery.
- Cross-team dependencies are visible and proactively managed.
- Stakeholders have confidence in timelines and expectations.
- Documentation supports continuity and reduces reliance on tribal knowledge.
- The role contributes to predictable, steady progress across migration and onboarding efforts.

Required Qualifications:
- Active Top Secret clearance.
- Ability to work onsite 3–4 days per week in Washington, DC.
- Experience gathering and translating business and technical requirements in complex IT environments.
- Strong analytical and problem-solving skills in ambiguous situations.
- Experience documenting workflows, process maps, and system interactions.
- Ability to engage with both technical and non-technical stakeholders.
- Strong organizational skills with attention to detail and follow-through.

Preferred Qualifications:
- Experience with enterprise platform environments or shared services models.
- Familiarity with cloud platforms or modern application hosting environments.
- Experience supporting system migrations or onboarding efforts.
- Understanding of database, platform, and security coordination in IT delivery.
- Experience in federal or highly regulated environments.

Working Environment & Expectations:
This role operates in a fast-paced, high-visibility environment requiring coordination across multiple teams. The ecosystem is highly interdependent, demanding quick understanding of context, adaptability, and alignment across stakeholders. Success requires comfort with complexity, proactive communication, and a focus on driving clarity and structure amid ambiguity.

Security Clearance requirement:

Must possess active TS/SCI clearance to be considered for this role.

Other Requirements:

U.S. Citizenship

Compensation Spotlight: 

For this role, our typical salary range starts at $110,000 and stretches up to $140,000. But here's the deal – we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact.

Taking Care of the People Who Take Care of The Nation

Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!

Health & Retirement: We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family... both now and in the future. Other health-related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider.

Education: Individual growth is a priority at NSI/Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!

Work/Life Balance: A healthy work/life balance is essential for building and executing your work effectively at NSI/Synergy ECP, but it’s also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/Synergy ECP also provides flexible work options that work with your schedule and lifestyle. 

Philanthropy: With the help of our amazing employees, NSI/Synergy ECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you'll find others here that care about it just as much!

NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.