What are the responsibilities and job description for the Revenue Cycle Manager position at Synergy Billing?
Revenue Cycle Manager
The Revenue Cycle Manager is responsible for the delivery of quality results to our clients. To that end, the RCM ensures an agreement on the performance of Synergy process and their satisfaction with it. This role requires strong communication skills, a thorough understanding of contractual commitments and Synergy’s services. This role is required to maintain a great relationship with client stakeholders and serve as the voice of the customer at Synergy.
Summary of Duties: Ensuring Synergy understands and agree on the client’s expectations so that Synergy can meet the needs of the client. To provide premiere customer service to our clients through a “single point of contact” that provides trusted resolution to all communications, concerns and questions. The Client Manager is engaged with and responsible for clients by platform to deliver on Synergy’s promises.
Supervisor: Reports to the Director of Operations
Essential Functions:
- Monitor performance measures daily as it relates to contractual commitments to assigned clients and drive improvements as needed.
- Create and maintain client specific SOPs that include all CTQs.
- Maintain client agreement on all CTQs and ensure CTQs are understood by internal stakeholders.
- Complete monthly and annual client management presentations for each assigned client after month-end processing is completed or for client visit.
- Respond to client communications within 24 hours of receipt.
- Take appropriate action on all escalated tickets within the ticketing system.
- Work with client to migrate all client communications.
- Communicate client concerns and commitments to Operations Manager/CEO using appropriate method of communication.
- Complete any platform specific configurations that are within Synergy scope of work to enhance revenue cycle functions for respective clients.
- Be available for client communication via Synergy platforms during business hours outlined in the contract.
- Ensure client agendas for scheduled reoccurring calls contain appropriate items to be discussed.
- See all agenda items that are outstanding to resolution between each scheduled reoccurring call.
- Monitor all accounts receivable and create tickets for unpaid claims greater than 30 days from claim creation.
- Monitor all credit balances for accuracy and supply client with a monthly refund request.
- Track and report to clients missed revenue opportunities along with recommendations for improvement.
- Identify and assist in the elimination of supplier issues that inhibit the efficient and effective processing of claims.
- Create, monitor and ensure closure of all applicable Credentialing order tickets created in ticketing system (New Provider, Revalidation, Re-attestation, etc.)
- Coordinate all Synergy provided training sessions.
Education: High school diploma required, college degree in a related field preferred.
Skills/Experience:
- At least (2) two years of client management or practice management experience.
- A background in a medical or healthcare facility required.
- Previous experience with FQHC’s preferred.
- Knowledge of business office procedures.
- Ability to operate a computer and basic office equipment.
- Intermediate skill using Microsoft Office suite.
- Ability to establish and maintain effective working relationships with insurance company representatives, colleagues, clients and patients if needed.
- Must be well organized and detail-oriented.
- A positive attitude.
- A strong desire to succeed.
- Excellent communication skills, both written and oral.
On-Site Position
Environmental/Working Conditions: Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.
Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard.
This description is intended to provide only basic guidelines for meeting job requirements; responsibilities, skills, and working conditions may change as needs evolve.