What are the responsibilities and job description for the Front Desk Receptionist position at Synergy Autism Resource Center?
Synergy Autism Resource Center is seeking a dedicated and personable Front Desk Receptionist to join our team. As the first point of contact for our clinic, you will play a crucial role in providing exceptional customer service to our clients and visitors.
Job Duties:
- Scheduling Appointments: Efficiently manage the scheduling of client appointments, ensuring optimal clinic utilization.
- Collecting Copays: Process payments accurately and maintain records of transactions.
- Communicating with Doctors' Offices: Liaise with healthcare providers to coordinate referrals and obtain necessary documentation.
- Checking Clients In and Out: Ensure a smooth check-in and check-out process, maintaining patient confidentiality.
- Coordinate Lunches: Arrange and manage lunch deliveries for staff/clients and organize pick-ups as needed.
- Greeting and Assisting Visitors: Warmly welcome and assist clients, families, and other visitors to the clinic.
- Providing Tours: Conduct tours of the facility for prospective clients and their families.
- Responding to Emails: Promptly address inquiries and requests received via email, maintaining professionalism.
- Resource Gathering: Compile and provide relevant resource information to clients who call or visit.
- Updating Waiting List: Manage and update our waiting list, ensuring accuracy and efficiency.
- Performing Administrative Tasks: Includes data entry, calendar management, and document transcribing.
Qualifications:
- High school diploma or equivalent; additional qualifications in office administration are a plus.
- Proven experience in a customer service or administrative role, preferably in a healthcare setting.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Proficiency in basic computer applications (Microsoft Office Suite, email).
- Ability to maintain confidentiality and handle sensitive information with discretion.
Skills:
- Excellent customer service skills, with a focus on providing exceptional support to clients and colleagues.
- Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in computerized systems and technology, with experience in calendar management and project coordination.
- Experience in event planning and coordination is a plus.
- Ability to transcribe documents and maintain accurate records.
- Strong communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
Benefits:
- Competitive hourly wage commensurate with experience.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Paid time off and holiday pay.
- Professional development opportunities within a supportive team environment.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Mobile, AL 36609 (Required)
Ability to Relocate:
- Mobile, AL 36609: Relocate before starting work (Required)
Work Location: In person
Salary : $15