Outside Account Manager-Life Sciences

Outside Account Manager-Life Sciences

Industry: Life Sciences

Territory: Indiana, Kentucky, Michigan (Lower Peninsula)

Our client is long‑established leader in designing and manufacturing high‑quality scientific glassware and laboratory equipment used by researchers around the world. The company is known for its craftsmanship, innovation, and commitment to supporting cutting‑edge scientific discovery across pharmaceuticals, biotech, and academic research.

The Outside Account Manager (OAM) serves as the primary point of contact for all accounts within an assigned territory. This role focuses on nurturing existing customers while identifying and developing new business opportunities to drive year-over-year sales growth.

Responsibilities:

* Develop and expand territory sales by surpassing prior-year performance and driving consistent growth.

* Maintain frequent communication with customers through email, phone, LinkedIn, Zoom, and Teams.

* Manage a structured travel schedule and conduct regular in-person customer visits (5 days per week).

* Provide product demonstrations, updated literature, and promotional materials to customers.

* Support New Lab Startup (NLSU) projects by coordinating equipment and setup needs.

* Address customer concerns, resolve issues, and provide high-level service across all accounts.

* Assist customers with account setup, terms, discounts, order updates, tracking, backorders, lead times, and quoting needs.

* Handle technical inquiries, installations, and draft drawings when qualified; collaborate with technical teams as needed.

* Develop territory strategies through knowledge of competitors, market trends, and customer needs.

* Partner with distributor representatives, vendors, and internal departments (Customer Service, Quotations, Technical, Accounting, Inside Sales).

* Attend chemistry and bioprocess trade shows; present at tabletop and local events.

* Identify potential new products to manufacture or distribute.

* Research prospective accounts and initiate contact with decision-makers.

* Pick up and manage repairs as needed.

* Stay knowledgeable about" full product line to support customer ordering and project requirements.

* Track and follow up on quotations over $2,000 and complete monthly quote reports.

* Submit weekly call reports outlining meetings, project updates, and planned visits.

* Participate in virtual sales meetings and attend the annual training meeting in New Jersey.

* Follow up with customers on delinquent accounts or credit-hold statuses.

Requirements:

* Bachelor's degree in chemistry, Biology, or a related filed from a four-year college or university

* 5 years of relevant sales experience in Life Sciences, Lab Equipment, Glassware or related fields,

* Demonstrate utilization of time-management skills in a competitive environment

* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and general public

* Must live within the territory

* Proficient use of computer, business software, word processor and other common office equipment

* Must be able to perform work accurately and efficiently

* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

* Ability to write reports, business correspondence, and procedure manuals.

* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and general public.

If you are a driven sales professional with the ability to build strong customer relationships and manage a high-activity territory, apply today to join a well-established life sciences company and support scientific innovation across the region.