Virtual Pharmaceutical Support Specialist - Tier 2

Description

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…

We are looking for a talented individual to join our team as Virtual Support Specialist.

The Support Specialist is responsible for providing inbound customer support in a contact center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system documentation. The Support Specialist will assist customers and field representatives in the US with placing customer orders, providing simple shipping updates, and answering customer questions on the client’s web portal.

You are a great fit if you can...

• Answer phone professionally and expeditiously
• Respond to customer inquiries in a timely manner
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Maintain excellent notes in appropriate systems
• Help to maintain required project documentation
• Perform other duties as assigned
  
  

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

• High School degree or GED required
• Associate’s or BA/BS degree preferred
• Relevant experience required with 2 years previous telephone customer service experience.
• Experience in high-pressure and fast paced environment
• Excellent and persuasive communication skills, both oral and written
• Powerful customer focus; effective listener
• Ability to function effectively in a team environment
• Efficient computer and data entry skills; ability to learn new systems and programs quickly
• Strong multi-tasking ability
• Hours will be day shift but must be flexible to work nights/weekends as needed for coverage
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic
  
  

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Every career choice counts – especially when you’re just starting out. Choose a company dedicated to your long-term success. At Syneos Health, employees are empowered to drive their development at each stage of their career through supportive managers and access to Syneos Health Learning Solutions – an online learning portal containing the industry’s largest library of off-the-shelf distance pharmaceutical learning. We offer you more than just one job; this is just the beginning. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job.