What are the responsibilities and job description for the Program Manager position at Synectics Inc.?
Description
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
- This role supports Large C&I Demand Response programs
- These voluntary programs allow customers to temporarily reduce energy usage during peak grid stress events.
- The Program Manager will:
- Manage 2-3 demand response programs across multiple states (client operates in eight states)
- Oversee customer enrollments and account management enablement
- Manage forecasting, budgeting, and program performance
- Produce program reports and filings
- Coordinate billing, waivers, complaints, and year‑end closeout
- Support enrollment planning and rule communication
- Work varies seasonally and quarterly:
- Q1: Program status reports, performance write‑ups, filings, planning, presentations to account managers and operations
- Q2: Enrollment push, webinars, forecasting, pipeline management, summer readiness
- Q3: Summer event season-program support, billing file setup, performance checks, customer issues
- Q4: Program wrap‑up, billing finalization, year‑end reports, planning for next cycle
- MBA (nice to have)
- Program management experience
- Forecasting and budgeting skills
- Stakeholder collaboration (account management, operations)
- Strong Excel skills
- Utility experience preferred but not required
- Strong communication skills
- Detail‑oriented
- Highly collaborative
- Team‑focused mindset
- Customer service
- 7 years of experience
- Utilities: Regulated industries (e.g., finance)
- Demand response, rebate, or incentive programs
- Experience in regulated environments
- Experience with rebate, incentive, or demand response programs
- Knowledge of client and the energy industry
- Experience running rebate, incentive, or regulated programs
- Ability to provide specific metrics (rebate amounts, budgets, number of participants)
- Conflict resolution examples
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Salary : $100 - $116