What are the responsibilities and job description for the Director of Operations – Self-Storage (Multi-Site Portfolio) position at Synectics Inc.?
Role Overview
You will take full ownership of operations, including revenue management, pricing, customer service, marketing oversight, property maintenance, vendor coordination, and overall portfolio performance. This is a hands-on leadership role with a clear growth path to COO.
Key Responsibilities
You will take full ownership of operations, including revenue management, pricing, customer service, marketing oversight, property maintenance, vendor coordination, and overall portfolio performance. This is a hands-on leadership role with a clear growth path to COO.
Key Responsibilities
- Manage daily operations across multiple storage facilities
- Lead pricing, revenue management, and occupancy strategy
- Build and enforce SOPs and operational processes
- Oversee remote customer service and maintenance teams
- Track KPIs and improve performance across the portfolio
- Manage collections, delinquency, expenses, and vendors
- Support new acquisitions and ensure smooth onboarding
- Maintain consistent, high-quality customer experience
- 5 years of leadership in multi-site self-storage operations
- Strong experience with pricing, occupancy optimization, and expense control
- Skilled in managing remote teams and centralized operations
- Process-driven with strong SOP development experience
- Analytical, organized, and comfortable with dashboards/KPIs
- Strong communication and leadership abilities
- Competitive base salary bonus
- Health benefits and 401(k)
- Defined path to COO
- Potential for long-term incentives/equity