SRE /System Engineer - Skan AI

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400 , and has 60 offices in 20 countries within key global markets.

Our challenge

To manage the technical deployment and upkeep of our on-prem infrastructure, including Virtual Assistant, Skan Portal and Gateway components. In this critical role, you’ll lead customer-facing implementations, validate infrastructure environments, perform connectivity assurance, and support continuous reliability and scalability.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Concord, CA is $110k - $118k/year & benefits (see below).

The Role

Responsibilities:

• Deployment Planning & Coordination: Lead end-to-end customer Gateway
• deployments - from strategic planning and infrastructure readiness validation to
• installation and activation.
• Infrastructure Validation: Confirm customer environments meet requirements for
• networking (TCP/IP, firewall, DNS), storage and computing before deployment.
• Connectivity Testing & Assurance: Conduct thorough end-to-end connectivity testing
• across Skan stack components (VA, Portal, Gateway).
• Technical Transition Management: Facilitate smooth transitions from development to
• Production, liaising with stakeholders to set and meet enterprise technical standards.
• Documentation & Standards: Produce and maintain comprehensive documentation -
• architecture diagrams, network configurations, troubleshooting guides, and
• deployment workflows.
• System Monitoring & Health Maintenance: Set up and utilize monitoring and logging
• tools to proactively identify and resolve performance or stability issues.
• Requirements:

You are:

• 5–7 years in Systems or Infrastructure Engineering with a strong track record in largescale
• deployment projects.
• 3 years of hands-on experience with OpenShift/Kubernetes, preferably in on-prem
• environments. Experience with containerization (Docker, Kubernetes).
• Demonstrated understanding of OpenShift Container Platform (OCP) architecture in
• large Enterprise Environment.
• Knowledgeable with various assets in OCP environment such as
• Pods, Deployments, StatefulSets, Services, Routes, Namespaces / Projects
• ConfigMaps, Secrets
• Persistent Volumes / Persistent Volume Claims
• Resource requests/limits
• Node, cluster, and container troubleshooting
• Strong experience in doing RCA for
• Pod crashes
• Restart loops
• Containerized Databases instances such as Postgres, Star Rocks
• Networking & Security: Solid knowledge of networking (TCP/IP, DNS, DHCP), firewall
• configurations, and security best practices.
• Monitoring Tools: Familiarity with system monitoring, logging, and incident remediation
• frameworks.
• Core Competencies: Strong project coordination, proactive problem-solving, and
• cross-functional communication skills essential.
• 3 years of experience working with PostgreSQL
• Strong scripting/automation abilities in Python, or similar.

Preferred Skills & Qualifications

• Familiarity with Flink, and Star Rocks for data layer integration.
• Knowledge of Citrix-based architecture.
• Tech Stack Alignment:
• OpenShift, Kubernetes, Docker, GCP, Grafana, Splunk logs, Redis, PostgreSQL, Star
• Rocks, S3, Auth0, Superset.

Day in Life of the Role – (Key Responsibilities)

• Must have demonstrated prior experience to be able to work independently.
• Monitor application behavior consistently across all 3 environments
• Troubleshoot incidents for RCA end-to-end with minimal supervision
• Work directly with infrastructure, platform, DBA and application teams as needed
• Play a key role in Capacity usage monitoring, management and expansion when

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.