Discovery Architect

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a Discovery/SACM Architect with deep expertise in ServiceNow Discovery and SACM (Service Asset & Configuration Management) to assist in solution design and provide technical recommendations for business solutions. The ideal candidate will have strong hands-on knowledge of cloud discovery, CSDM/CDMB, and cloud infrastructure concepts to ensure accurate and scalable configuration management across the enterprise.

Additional Information*

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within “Charlotte” is $120K /year & benefits (see below).

The Role

Responsibilities:

• Lead the design and implementation of solutions in the SACM/Discovery space using ServiceNow.
• Provide technical recommendations to align business needs with best practices in Discovery and Configuration Management.
• Implement and optimize ServiceNow Discovery, with a strong focus on cloud discovery across multi-cloud environments (AWS, Azure, Google Cloud Platform).
• Ensure adherence to CSDM/CDMB frameworks, maintaining accurate and up-to-date configuration data.
• Define and enforce standards, governance, and best practices for SACM and Discovery processes.
• Collaborate with stakeholders, architects, and technical teams to support business initiatives.
• Troubleshoot discovery issues and recommend enhancements for improved performance and accuracy.

Requirements:

• Proven expertise in ServiceNow Discovery (on-prem and cloud).
• Strong knowledge of CSDM/CDMB and SACM principles.
• Extensive experience in cloud concepts, including infrastructure, hardware, and software discovery.
• Strong understanding of enterprise IT landscapes (servers, networks, databases, applications).
• Ability to design scalable, efficient solutions aligned with ITIL and industry best practices.
• Excellent communication and stakeholder management skills.

Preferred, but not required:

Banking/ Financial Domain.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.