Project Lead Technician

REPORTS TO: Project Manager -> General Manager -> President

TYPICAL SCHEDULE: Monday – Friday, 9:00 AM – 5:00 PM

BASE PAY: $25.50/hour

BENEFITS: Health Insurance, Dental Insurance, Paid Time Off, SIMPLE IRA Retirement, HSA, & More 

STATUS: (Full Time) Hourly – Weekly Pay

SUMMARY OF POSITION

The Project Lead Technician is responsible for overseeing assigned projects for customers to make sure they are completed according to the signed scope of work. This person must be able to work with or have the inclination to learn network cabling, VoIP systems, WiFi distribution systems, and surveillance systems. This person will need to organize assigned SyncWave technicians and communicate with contractors to make sure that the work needed is done properly and keep good records of the work being performed. This position will include overnight travel to job locations to complete projects when required. The typical schedule can vary based on project and client needs.

INTRODUCTION TO SYNCWAVE

We are a growing, forward-thinking company that provides VoIP phone services and IT consulting that includes installation of network infrastructure, surveillance systems, and sensors. We also provide wireless Internet service to the Mason, Oceana, and Manistee County region. SyncWave is locally owned and based out of Scottville, MI. We have a great work culture that values achieving results, growing as a person, growing as a company, and having fun while doing it. We value the individual contributions that each employee brings to our team, and we aim to empower our staff to bring forward new ideas and develop new ways to solve problems.

JOB DUTIES

• A Project Lead Technician’s daily workday will consist of:
• Ensure that a project is successfully delivered according to the project scope of work by overseeing the project preparation until completion
• Supervise assigned Technicians and communicate with other contractors and clients
• Make needed on-the-job decisions for the proper installation and maintenance of the customer’s equipment
• Install/repair equipment for VoIP systems, surveillance systems, Wi-Fi systems, and other technology solutions
• Install and repair network cable within commercial buildings and spaces
• Ensure that change orders needed are signed for all large project changes
• Maintain good records of hours spent working, inventory deployed, expenses incurred, and other project-related activities
• Write clear documentation for project status updates, work orders, job completion, emails, and other types of project-related activities
• Provide high-quality customer service to business customers
• Assess project site risks/issues and provide solutions where applicable to maintain a safe working environment
• Review and understand blueprints and site design plans

BASIC QUALIFICATIONS

A qualified candidate offers:

• ~2 years’ experience in project-based work in either a construction field, installing IT infrastructure, or leading a team to complete tasks
• Pass background check
• Valid Drivers License and ability to obtain a CDL
• Pass a drug screening
• Authorization to work in the United States

PREFERRED QUALIFICATIONS

A preferred candidate offers (in addition to basic qualifications):

• OSHA 30 Certification
• CDL Class A or B (capable of driving SyncWave fleet trucks)
• Proficient knowledge in these areas:
• Cabling design and deployment standards
• WiFi deployment and configuration
• Installation of surveillance systems
• Blueprint Software or CAD

EXPECTED BEHAVIORS

All Employees are expected to:

• Work well with other people and take directions
• Work and drive safely
• Possess strong organizational skills
• Be self-motivated and efficient
• Perform all work with careful attention to detail
• Be prompt and meet deadlines
• Write detailed reports and notes with proficient writing ability
• Perform well under stress and be able to multitask
• Take responsibility for their work and make careful decisions
• Follow all company procedures
• Retain and protect confidential information
• Present themselves as professional and happy to assist customers

PHYSICAL DEMANDS

Standing/climbing/crawling for long periods of time, frequent walking, reaching, bending, kneeling, or stretching is to be expected. Employee must be able to enter and work in confined spaces including crawlspaces and attics, in both natural and low light conditions for prolonged periods of time. Employees are expected to work in elevated environments including on ladders, on roofs, and elevated aerial work platforms. The nature of the work also involves manual dexterity to operate heavy equipment, computer equipment and hand tools.  An employee will need normal, or corrected to normal range of sight and hearing and will carry work-related materials and equipment up to eighty (80) pounds. Employees must be able to climb up to at least eighty (80) foot structures.

WORKING ENVIRONMENT

Work is performed both inside and outside. When outside, work is performed in all weather conditions. When inside, the environment can range from a construction site to a clean temperature-controlled space. Hours of work can vary to accommodate the client and/or project needs. Safety equipment and gear is often required to be worn. Interaction with clients, other sub-contractors, and employees is a regular occurrence.

RELOCATION BONUS

If you reside 50 or more miles from SyncWave's office, then SyncWave will pay a $5,000 Relocation Bonus. Half of the bonus is to be included in the employee's first paycheck with the remaining half to be paid upon successful completion of probation. The distance from the office is calculated using the shortest driving path.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Conditions of employment with SyncWave, LLC include passing background investigation, successfully completing a 90-day introductory period, possessing a valid Driver License throughout employment, and being insurable under the company’s auto policy.

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PAY SCALE

This Pay Scale shall be used for this position. All amounts are given in US dollars per hour and are subject to change. This pay scale is to be re-evaluated annually.

EFFECTIVE: September 4, 2025

BASE PAY |$25.50/hour

This is the starting pay for this Project Lead Technician position. All other pay raises are applied on top of Base Pay using the Technician Pay Scale. Base pay will be re-evaluated by SyncWave annually. Any increases in the published cost of living will be considered by SyncWave, and adjustments upwards may be made to Base Pay to account for increases in the cost of living.

Technician Level Pay | $0.50 - 2.50/hour or greater

Completing skill-based training for Technician levels I through III allows for this raise. When advancing from one level to the next, the pay raises do not add to each other. A Technician advancing from Technician I to Technician II would receive a total raise above Base Pay of $1.50/hour, not $2.00/hour.

• Technician I 0.50 enhancement over Base Pay
• Technician II 1.50 enhancement over Base Pay
• Technician III 2.50 or greater enhancement over Base Pay, based upon skills

Commercial Driver License | $1.00/hour

Successfully earning and maintaining a CDL allows the Technician to drive at least SyncWave bucket trucks.

Authorized Climber/Rescuer | $0.50/hour

If eligible to join SyncWave’s climb team, and if there is an opening in the team, then a technician may apply to become an authorized climber/rescuer. Upon successful completion of SyncWave training, being willing, ready, and able to climb when called upon, then a Technician shall receive this pay raise. Those who climb towers will receive a separate pay rate for the time spent climbing a SyncWave distribution tower that will be $38.00/hour. SyncWave shall limit the climb team to six (6) members. This is subject to change.

Added Initiative Variable | evaluated each year

A Technician who demonstrates exemplary initiative beyond their normal job duties may be rewarded by an increase in pay. This possible raise will be considered on a yearly basis and will be based on the Technician’s performance for the entire year. Added job initiative is something significant that benefits SyncWave as a company. Examples include building a new tool that aids in work, implementing a new practice to cut operational costs, or implementing a new idea to reduce network outages. These are only a few examples of significant things that could be considered the Added Initiative. Technicians who want to work towards earning this raise should speak with their supervisor. This raise is evaluated on a sliding scale each year and an amount may be selected by SyncWave based on the year’s performance.

Job Type: Full-time

Pay: From $25.50 per hour

Expected hours: 36 – 45 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Retirement plan

Application Question(s):

• In a few words, tell us about any experience you have in a supervisory or leadership role
• Please briefly describe your experience in project-based work in either a construction field, installing IT infrastructure, or leading a team to complete tasks

Work Location: In person

Salary : $2 - $38