Senior Vice President, Client Service Team Lead

Company Description

We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Job Description

Key Responsibilities

• Lead, coach, and develop a team of Client Service Directors and Specialists.
• Establish client coverage standards, service governance practices, and performance expectations.
• Maintain direct ownership of strategic client relationships and executive stakeholder engagement.
• Serve as the senior escalation point for complex client issues and critical service events.
• Present to executive leadership and client steering committees on service performance, risks, and strategic initiatives.
• Partner with Operations, Product, Technology, and Client Coverage leadership to improve service delivery and client outcomes.
• Drive continuous improvement initiatives, process standardization, and service model enhancements.
• Promote a client-centric culture focused on accountability, responsiveness, collaboration, and service excellence.
• Support organizational planning, succession development, and long-term growth of the Client Service function.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or text - 229 469-1455 or you can share the updated resume at Mohammed@vtekis. com

Additional Information

All your information will be kept confidential according to EEO guidelines.