What are the responsibilities and job description for the AVP, Inside Sales Practice Development position at Synchrony?
Role Summary/Purpose
This role remotely leads a team of Inside Sales Practice Development Specialists who are responsible for engagement and growth of purchase volume within their assigned regional area of the country. The role reports to the VP - Inside Sales and will hire, train, coach, counsel, and mentor Inside Sales - Practice Development Specialists (PDS). This role works directly with the VP - Inside Sales and Senior Sales & Industry Leaders (GM's) to execute sales strategies. This role will also partner with Sales Support, Quality Assurance & Training Managers to execute sales strategies.
Essential Responsibilities
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way Of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
Our Commitment
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice
Sales
This role remotely leads a team of Inside Sales Practice Development Specialists who are responsible for engagement and growth of purchase volume within their assigned regional area of the country. The role reports to the VP - Inside Sales and will hire, train, coach, counsel, and mentor Inside Sales - Practice Development Specialists (PDS). This role works directly with the VP - Inside Sales and Senior Sales & Industry Leaders (GM's) to execute sales strategies. This role will also partner with Sales Support, Quality Assurance & Training Managers to execute sales strategies.
Essential Responsibilities
- Remotely hire, onboard, train, manage & lead an Inside Sales PDS team to ensure the execution of national and regional sales/marketing initiatives.
- Coach/mentor Inside Sales team members & evaluate based on a benchmark measurement system through regular monthly one-on-ones and ad-hoc coaching sessions.
- Responsible for increasing purchase volume (amount financed per provider) across Book of Business through:
- Development and implementation of strategies, tactics, and/or "best practices" within the team to drive engagement with practices for growth as well as to increase purchase volume in underperforming accounts
- Partnering with various departments including field sales, marketing, and operations to execute strategy for growth
- Leveraging feedback for effective coaching provided through Quality Assurance & independent call listening (live & recorded)
- Gather & report back Voice of the Customer to industry leadership
- Perform other duties and/or special projects as assigned
- Bachelor's Degree or 3 years of experience in Financial Services, Sales, or Call Center environment
- Minimum of 3 years of leadership with people management experience with direct reports
- Exceptional interpersonal communication skills (written, oral, non-verbal).
- Ability to work in cross- functional and cross-cultural teams.
- Customer focused mind set with ability to respond quickly to customer needs.
- Proven ability to work independently.
- Solid knowledge of SalesForce functionalities and SalesForce reporting capabilities
- Ability and flexibility to travel for business as required
- CareCredit platform experience
- Strong finance business/industry acumen
- Knowledge of customer financial drivers/needs
- Medical Sales / Marketing experience
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way Of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
- Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Sales