What are the responsibilities and job description for the Sales Coach position at Symple Lending?
Symple Lending is an innovative fintech company at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.
The Inside Sales Coach is responsible for developing the skills and performance of the inside sales team. This role partners closely with Sales Managers and the Director of Sales to enhance sales techniques, improve conversion metrics, and ensure consistent, high-quality customer interactions. The coach provides 1:1 feedback, leads training sessions, and serves as a mentor to drive team success.
What You’ll be Doing:
The Inside Sales Coach is responsible for developing the skills and performance of the inside sales team. This role partners closely with Sales Managers and the Director of Sales to enhance sales techniques, improve conversion metrics, and ensure consistent, high-quality customer interactions. The coach provides 1:1 feedback, leads training sessions, and serves as a mentor to drive team success.
What You’ll be Doing:
- Deliver coaching sessions focused on objection handling, call control, compliance, and closing strategies
- Analyze sales calls and performance metrics to identify trends and opportunities for improvement
- Conduct side-by-sides, call reviews, and live coaching to reinforce best practices
- Collaborate with Sales Managers to align on coaching needs and sales priorities
- Provide constructive feedback to team members in a motivating and professional manner
- Maintain accurate records of coaching sessions and track improvements over time
- 2 years in a sales, coaching, or training role within an inside sales or call center environment
- Proven track record of sales success and knowledge of the full sales cycle.
- Strong communication, listening, and interpersonal skills
- Ability to analyze data to diagnose performance and tailor coaching accordingly
- High emotional intelligence and ability to motivate different personality types
- Comfortable with CRM systems, call tracking tools, and sales enablement platforms
- Passion for developing others and helping them achieve their goals
- Experience with tools like Salesforce, Dialpad, or similar platforms
- Comprehensive health, dental, and vision
- A positive and collaborative work culture
- Paid time off
- Professional growth and development opportunities