Senior Consultant

Introduction

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.

We are now hiring a Senior Consultant to join our team!

As a Senior Consultant within our Professional Services Organization, you will play a key role in delivering ERP and supply chain projects. You will work directly with clients to understand their business requirements, configure and implement solutions, and ensure successful project outcomes. This role requires advanced expertise in both functional and technical aspects of ERP and supply chain systems. In particular, hands-on technical proficiency with Java and related technologies is required. Experience or knowledge of the SymphonyAI G.O.L.D. solution is a strong advantage.

Job Description

What you will do:

• Lead and contribute to ERP and supply chain implementation projects for retail and consumer goods clients.
• Collaborate with customers to analyze business needs, design solutions, and support deployment and adoption of ERP platforms, including user and profile configuration, MDM, PIM, and seasonal allocation modules.
• Participate in all aspects of project delivery including requirements gathering, technical configuration (e.g., using Java), testing, training, and post-implementation support.
• Develop and troubleshoot custom integrations and configurations, leveraging your knowledge of Java, Oracle, PL/SQL, and related database or middleware technologies.
• Coordinate project activities with internal teams and client stakeholders to ensure alignment and timely delivery.
• Support quality assurance processes including test planning, execution, scripting, and troubleshooting, with a focus on ERP and supply chain use cases.
• Provide technical and functional expertise throughout the project lifecycle, including multi-country and multi-language deployments.
• Facilitate user training and documentation to ensure effective system usage, with expertise in multicultural project environments.
• Foster long-term client relationships and identify opportunities for additional value and future engagements.
• Mentor junior consultants and support knowledge transfer across teams and client organizations.
  
  

What you will bring to SymphonyAI:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• Familiarity with retail, wholesale, or consumer goods environments is preferred.
• 5 years’ experience with ERP and/or supply chain solutions (implementation, migration, support, or development), with direct involvement in Java-based technical configurations and customizations.
• Experience deploying or supporting Symphony AI G.O.L.D. modules (Central, Stock, PIM, Wholesale, Mobile, etc.) is a plus.
• Proven ability to work in a consulting or client-facing capacity, including requirements analysis, solution design, and hands-on configuration/troubleshooting.
• Strong analytical and problem-solving skills; able to identify root causes of complex issues and rapidly deliver solutions.
• Technical proficiency in Java (required), plus experience with PL/SQL, Oracle, UNIX/Linux, middleware (e.g., WebLogic, Glassfish), and web technologies (J2EE, JSP).
• Experience in Python, Data lake, REST API, Snowflake, Kafka a plus.
• Excellent written and verbal communication skills; fluency in others languages (such as English, Mandarin, French, Spanish) is a plus.
• Experience in multicultural or global project environments highly valued.
• Ability to coordinate and collaborate with cross-functional teams across locations and cultures.
• Willingness to travel as required for client engagements.
  
  

About Us

About Us: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000 Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.