What are the responsibilities and job description for the Help Desk Analyst position at Symphony Corporation?
Project details: The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.
Top Required Skills & Years of Experience
- At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
- At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
- At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.
Nice to Have Skills:
- Experience providing IT support in a professional setting
- Experience working with Microsoft Office Suite
- Experience providing identity management administration
- Experience working with a web-based ACD system
- Previous experience providing this service for government a plus, and experience with DWD's environments will be especially valuable
Others:
Interview Process: Teams with camera on.
Duration of the Contract: 6/30/2026 with potential for extension.
Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This position requires candidate be onsite at GEF1, downtown Madison, 1-2 days per week on an ongoing basis.
Training will be onsite M-F for the first two weeks. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am – 4.30 pm Central Time.