What are the responsibilities and job description for the IT Intern position at Symphona?
IT company is seeking a self-motivated IT Intern possessing excellent communication and organizational skills. The applicant must be self-motivated and able to work in a customer-facing, team-based dynamic work environment. We are looking for intelligent, career oriented people who are looking to start a career in IT.
Job Duties Include
Job Duties Include
- Monitoring and support of clients’ Windows patching environments
- Monitoring of backup environments
- Monitoring of endpoint protection and antimalware solutions
- Daily/Weekly report generation
- Inbound support calls with escalation
- Working with L1 and L2 Support Analysts to resolve escalated tickets
- Field support calls (using company vehicles)
- Occasional project team assistance for refreshing desktops or applications.
- Relevant college coursework or technical school coursework beneficial
- CompTIA A , N , S beneficial
- Customer service experience beneficial
- Ability to learn quickly in fast-paced environments