What are the responsibilities and job description for the Unit Manager - Retirement New Business - Remote position at Symetra?
Symetra is seeking a Unit Manager to join our Retirement New Business team!
About the role
As a first-level people leader, the Retirement Unit Manager is accountable for employee performance, workforce planning, customer issue resolution, and operational excellence.
This role will be responsible for balancing people leadership and daily work among various projects and initiatives. People leadership entails coaching, leading, supervising, and developing employees as well as being a positive influence and role model. The daily work oversight includes SLA management, understanding application handoffs and workflows (within and external to the immediate team), and escalation handling. It is key that someone interested in this role is solution minded, is curious and collaborative, enjoys thinking outside the box, and manage competing priorities in a fast-paced environment!
What you will do
- Lead, coach, and develop a team to achieve performance, quality, and service goals.
- Manage daily operations, workflow, and staffing to ensure service level agreements (SLAs) are met.
- Handle escalated customer and partner issues while driving timely resolution.
- Set team goals, communicate business priorities, and foster employee engagement and accountability.
- Build subject matter expertise and provide guidance on processes, policies, and procedures.
- Identify and implement process improvements that enhance operational efficiency and customer experience.
- Partner with cross-functional teams on initiatives, projects, and business priorities.
- Support hiring, onboarding, training, and succession planning to build a high-performing team.
Why Work at Symetra
Here's what some of our employees have to say about why they work at Symetra
"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst
"The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you." Sydney S. - Actuarial Associate II
What we offer you
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $66,100 - $110,100 plus eligibility for annual bonus program
Who You Are
- 3 years of experience in operations, financial services, insurance, or a related field.
- College degree or equivalent combination of education and experience.
- Proven ability to lead, coach, and develop employees or project teams.
- Strong problem-solving, decision-making, and organizational skills.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Excellent communication and relationship-building skills.
- Strong customer focus with experience handling escalated issues and driving resolution.
- Demonstrated ability to improve processes and drive operational efficiency.
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
Salary : $66,100 - $110,100