What are the responsibilities and job description for the Warehouse Operations Supervisor (GreenBox) position at Symbotic?
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As the Operations Supervisor in our Jackson, GA facility you will own the departmental operational performance of your assigned department. You will lead teams, manage workflows, ensure safety and quality, partner with automation system owners, and serve as the bridge between facility departments and site leadership. You will report to the General Manager (or similar) and will be responsible for hitting KPIs, continuous improvement, employee development, and customer satisfaction.
What we do
GreenBox* is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail.
- GreenBox is an independently managed joint venture between Symbotic and Softbank.
What you’ll do
- Oversee daily departmental operations: receiving, put-away, picking/packing, shipping, returns, and/or value-added services.
- Ensure safe, compliant operations: enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.
- Manage labor/resource planning: staffing, shift scheduling, overtime control, productivity monitoring.
- Drive performance metrics: overall equipment effectiveness (OEE), on-time shipping, inventory accuracy, order-cycle time, shrinkage, cost per unit, etc.
- Partner with automation/technology teams: integrate robotics/AI tools into workflows, monitor system uptime, troubleshoot operational issues.
- Lead continuous improvement initiatives: identify waste, implement lean practices, standardize work, conduct root-cause analysis.
- Develop, coach and mentor leads and team members: set goals, conduct performance reviews, foster engagement and retention.
- Collaborate cross-functionally: maintenance, IT, safety, HR, customer service and supply-chain teams to align operations with customer needs and corporate goals.
- Maintain departmental operations budget and cost controls: labor, equipment, utilities, consumables.
- Ensure compliance with company policies, regulatory requirements (OSHA, DOT, environmental, etc.).
- Prepare and present reports to senior leadership: KPI dashboards, trend analyses, improvement plans.
What you’ll need
- High School diploma required.
- Minimum 5 years’ operations leadership experience in a high-volume warehouse/distribution center environment. Experience with automation/robotic systems is preferred.
- Demonstrated track record of managing performance metrics, labor management, continuous improvement, and safety.
- Experience working with large teams (100 employees) across multiple shifts is a plus.
- Strong leadership, communication and people-management skills; ability to motivate, coach and develop talent.
- Analytical mindset: able to interpret data, identify trends, and drive decisions.
- Lean/Kaizen mindset; comfortable leading change and process improvement.
- Strong problem-solving skills, ability to react quickly to operational issues and escalation.
- Knowledge of warehouse management systems (WMS), ERP and automated equipment controls.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Excellent interpersonal skills and collaboration; able to interact with operations staff, technology teams, customers and senior leadership.
- Proficient with Microsoft Office (Excel, PowerPoint) and data visualization tools.
Our Environment
- Travel may be required for up to 10% of the time. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
- This is an in-warehouse role; you’ll spend time on the floor as well as in the office.
- Flexibility to work multiple shifts (day, swing, night) or be on call depending on operational demands.
- Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc.)
- Occasional travel may be required (within the region) for network meetings or other facilities.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit
www.symbotic.com
.We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $95,000.00 - $119,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Salary : $95,000 - $119,900
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