Site Director

Symbia Logistics is a fast-growing 3^rd Party Logistics company that is seeking a dynamic and driven Site Operations Director that thrives on flawless execution for customers and partners. As we continue our expansion, the opportunities to grow and develop will keep expanding as well. 

Nashville is a key part of our network, please see the additional information below....

Advantages of being our THRIVING 3PL Director

• Base salary with competitive bonus.
• Continuous professional development and training.
• Fast growing company.
• Competitive Benefits Package.

Job Summary:

Site Director currently specializing in Faith-based Book Publishers, Ministries and Non-profit organizations is a senior-level leader responsible for overseeing the entire daily operations of a face-paced warehouse pick-pack-ship facility, including warehousing, inventory management, high level client-service oversight, order fulfillment, and transportation. 

This role focuses on driving efficiency, ensuring safety, maintaining profitability and managing site performance against KPIs. Often a hybrid role, this position combines high-end strategic planning as well as daily hands-on operational management.

The Site Director, reporting directly to the VP Operations, drives for excellence across all aspects of a high-velocity warehouse operations including, receiving, storage, picking, packing, and shipping.  They are responsible for building and maintaining a high performance team, optimizing workflow, managing the client relationship at the highest level and ensuring profitability (P&L) for the facility at or above industry standards.

Core Responsibilities:

• Operational Leadership and Vision:  Chart the course for the site and own all aspects of on-site warehouse operations to ensure efficient accurate and timely processing of all products and orders. Ability to positively negotiate and possess conflict-resolution skills.
• KPI Management: Define and drive performance improvements in key metrics, such as order accuracy, on-time fulfillment, inventory accuracy, warehouse throughput and financial success.
• Client Establishment and Relationship Management: Be the primary contact for all executive-level customers, maintain regular reviews and to ensure 3PL services meet and exceed expectations.
• Networking within the appropriate professional client groups. 
• Financial and Budgetary Oversight: Manage the facility’s profit and loss statement and reporting, including labor costs, inventory shrinkage, overhead and building upkeep. Implementing tight accounting methods and oversight including multiple checks and balances.
• Work in a Continuous Improvement Model: Implement Lean principles, standard operating procedures (SOPs), and best practices to reduce costs and improve service levels. Use and understanding of supply chain analytics and process optimization.
• Staff Management and Leadership: Recruit, hire, coach and develop a team or warehouse managers and associates/team leaders, fostering a culture of safety and accountability.
• Safety and Compliance: Ensure strict adherence to safety protocols (OSHA), regulatory standards, and quality management systems.
• Technology: Leverage Management Systems (WMS) and automation to streamline processes.

Key Qualifications:

• Experience: 5-10 years of progressive leadership experience in a high-velocity 3PL, distribution, or warehousing environments
• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business or a related field or equivalent professional experience.
• Technical Skills: Proficiency in WMS and data analysis tools
• Leadership Skills: Proven experience management of large, diverse, workforce people groups. Cross-train and oversee SOP development and implementation
• Operational Knowledge: Deep understanding of inventory control, labor-balancing, kitting, and transportation management.
• Negotiation: Ability and skill in negotiations as it related to client, and various supplies, packaging and pricing agreements.
• Procurement: Purchasing, pricing, sourcing strategies
• Equipment: Purchase, manage, train and upkeep on all material handling equipment and conveyors.

Typical Performance Indicators (KPIs)

• On-time shipping percentages
• Accuracy percentages
• Inventory control, cycle counts, minimize stock discrepancies
• Costs and margin per order
• Budget “Forecast to Actual” comparison and analysis.
• Safety incident reporting and rates
• Customer Service Level Agreements (SLA) Compliance

Ideal Candidate Characteristics

• Results-Driven: Focus on achieving operational target and P&L goals and involve the team in the process
• Strategic Thinker and Visionary: Capable of optimizing the network design and scaling operations
• Strong Leadership and Communicators.  Able to communicate the vision and liaison between Clients and warehouse staff floor.