What are the responsibilities and job description for the Center Assistant position at Sylvan Learning – Southern California?
Sylvan- Center Assistant Sales
JOB TITLE: Center Assistant Sales
DIVISION: Learning Center
REPORTS TO: Center Director
GENERAL SUMMARY
The Center Assistant Sales is responsible for leading the day-to-day administrative tasks in the center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant Sales provides a positive first impression for potential and existing customers, field calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
- Leads day-to-day administrative tasks such as:
- Checking students in and out of the center
- Timely and high-quality phone reception
- Word processing and data entry
- Filing and other administrative tasks
- Greets and assists students, parents, and potential customers according to Sylvan standards
- Schedules assessments, tours, and Welcome Conferences according to Sylvan Standards
- Manages scheduling changes of current families
- Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
- Assists Center Directors with other day-to-day tasks of running the center such as:
- collecting payments o maintaining center supplies
- assessing students o building student program binders o organization of daily instructional hours
- Assists Center Directors with maintaining the professional appearance of the center according to Sylvan standards
- Supports standards and procedures to ensure student safety and wellbeing
- May assist teachers with preparation for instruction
- Gathers and prepares materials as appropriate
- Attends to immediate teacher needs, such as:
- requests for materials
- assistance with instruction Sales Assistant:
- Fields Inquiry Calls from potential customers and current families
- May follow up with families that have cancelled or no-showed for assessments to re-engage them
- May help the Directors with Center Visits, Tours, and Welcomes
- Help the Center Director with call campaigns (RTAs, TYNEs, and Inquiries)
KNOWLEDGE REQUIRED
- Associate’s degree preferred
- A minimum of 1 year of customer service experience; retail sales experience preferred
- Experience using full suite of Microsoft Office applications and other standard business applications
- Knowledge of general office equipment such as copiers, printers, and office phones
SKILLS AND ABILITIES REQURED
- Strong customer service, interpersonal, and communication skills
- Strong word processing, data entry, and other administrative skills
- Proven ability to effectively use consultative sales skills when serving customers
- Proven ability to communicate effectively in writing; ability to proofread and edit copy
- Strong organizational skills; proven ability to manage multiple tasks and be flexible
- Ability to occasionally lift and/or move up to 10 pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required.
