What are the responsibilities and job description for the Director, Clinical Operations position at Sylvan Health?
Director, Clinical Operations – Sylvan Health
Integrating Nutrition into Primary & Specialty Care
Company Overview
Sylvan Health is a venture-backed healthcare innovator, transforming care delivery by seamlessly integrating nutrition into primary and specialty care practices. Our unique care model combines clinical expertise with cutting-edge technology, empowering providers to deliver impactful, evidence-based nutrition services that drive better patient outcomes and enhance practice profitability. As we rapidly scale, we're looking for a dynamic, results-oriented Director of Clinical Operations to help execute and build out our operational structure at Sylvan Health.
Position Overview
The Director of Clinical Operations will be a key leader responsible for designing, optimizing, and scaling Sylvan Health’s clinical delivery model. Reporting to the SVP of Operations, this individual will oversee the Registered Dietitian (RD) network, systems, workflows, and performance infrastructure that powers patient engagement, clinical quality, and care delivery.
This integral role sits at the intersection of clinical operations, technology, management, and data – owning the end-to-end execution and team management of how nutrition services are delivered, measured, and continuously improved. The Director will work cross-functionally with Clinical, Growth, Operations, and Customer Success to ensure a seamless and effective care experience for both patients and providers.
The ideal candidate has a strong clinical operations and care management background, ideally in startups with a strong understanding of clinical workflows and a builder’s mindset. They bring a data and people-forward approach to scaling an organization, with a knack for leading and communicating effectively while meeting company goals.
Key Responsibilities
Clinical Operations & Delivery
- Design and scale Sylvan Health’s clinical operating model to support high-quality, nutrition-driven care delivery
- Establish and optimize workflows across patient onboarding, provider workflows, engagement, care delivery, and follow-up
- Provide strategic insights and maintain clinical metrics/dashboard for executive communication
- Define and track key clinical and operational KPIs (.g. engagement, retention, outcomes, utilization)
- Ensure consistency, quality, and compliance across all clinical programs and partner implementation
- Act as escalation point of contact across partners for program delivery by identifying and resolving clinical operational bottlenecks
Systems & Infrastructure
- Build and maintain scalable systems to support clinical operations, reporting, and insights
- Partner with Operations to enhance tools that enable efficient care delivery
- Oversee data integrity and accountability across RD network for clinical metrics
- Implement bespoke solutions for care delivery while improving visibility, accountability, and executive decision making
Team Management - Leadership & Development
- Support hiring, onboarding, and development of clinical operations and RDs
- Manage and scale Team Leads and RD pods for growth
- Establish clear performance expectations, coaching frameworks, and accountability structure
- Foster a high-performance, mission-driven team culture
- Communicate performance, insights, and recommendations to senior leadership
Skills and Abilities:
- Deep understanding of healthcare delivery models for nutrition, clinical workflows, and care coordination
- Strong knowledge of payer dynamics preferred
- Highly analytical with the ability to translate data into executive insights
- Exceptional communication skills with the ability to influence cross-functionally as well as through RD network
- Systems thinker with a bias toward scalable, efficient solutions
- Technically forward with high comfort navigating across multiple systems, tools, while simultaneously developing strategic solutions for organizational efficiency
- High degree of ownership and comfort operating in ambiguity
- Commitment to patient-centered care and maintaining HIPAA compliance
- 8-12 years experience healthcare or clinical operations, with increasing leadership responsibility
- Proven track record of leading and scaling clinical operations in a high-growth environment
- Prior experience managing managers, team leads, and building multi-layered teams
- Experience in high-growth startups and having scaled healthcare organizations strongly preferred
- Prior people management experience required
- Background in nutrition, digital health, ambulatory care, care delivery innovation
- Excellent written and verbal communication skills
- Legally authorized to work in the United States
- Remote work culture
- Opportunities for career growth, management, and leadership opportunities
- Experience participating in a cross-functional team