What are the responsibilities and job description for the Landscape Account Manager/Client Relationship Manager position at Sylvan Gardens Landscape Contractors?
About the Role
Sylvan Gardens is a full-service landscape company serving residential, commercial, and HOA clients throughout the Pittsburgh area. We’re looking for an organized, personable landscape professional to build lasting client relationships and help customers improve their outdoor spaces.
As an Account Manager / Client Relationship Manager, you will serve as the primary contact for an assigned portfolio of clients. Your focus will be client satisfaction, contract renewals, property reviews, and enhancement sales, working closely with Operations Managers who oversee daily crews and production.
Responsibilities
· Build strong client relationships through regular communication and property visits. Monitor landscape conditions and service quality, coordinate solutions, and follow up on client concerns.
· Recommend property improvements, including planting, turf renovation, drainage, irrigation, lighting, and hardscape enhancements.
· Prepare estimates, proposals, and service agreements; follow up on sales opportunities. Manage contract renewals and communicate annual pricing adjustments.
· Coordinate approved work with operations, providing clear scopes, budgets, and client expectations.
· Maintain accurate client records, site notes, and follow-up tasks in our CRM system.
Performance Expectations
· Manage $1 million–$1.5 million in annual recurring service revenue.
· Generate annual enhancement and add-on sales equal to 25%–50% of the assigned recurring revenue portfolio.
· Retain at least 95% of assigned annual contract revenue.
· Conduct at least monthly property visits and proactive client communication. Respond promptly, follow through consistently, and support profitable account growth.
Qualifications
· At least two years of landscape account management or comparable landscape client-service experience.
· Practical knowledge of landscape maintenance, plant care, and enhancement services. Experience estimating, preparing proposals, and presenting recommendations.
· Strong communication, organization, and time-management skills. Comfortable using CRM software, spreadsheets, and estimating tools.
· High school diploma or GED required; related degree or industry certifications preferred. Experience with LMN, landscape plans, or design software is a plus.
Compensation and Benefits
· $65,000–$75,000 base salary, based on experience.
· $80,000–$110,000 total annual compensation potential, including performance bonuses and sales commissions.
· Company vehicle.
· Health, dental, and vision insurance. Paid time off and employee discounts.
· Opportunities for professional growth and advancement.
To apply: Submit your resume and a brief introduction describing your landscape experience and approach to client relationships.
Pay: $65,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Education:
- High school or equivalent (Required)
Experience:
- Customer relationship management: 2 years (Preferred)
Ability to Commute:
- Pittsburgh, PA 15202 (Required)
Work Location: In person
Salary : $65,000 - $110,000