Data Center Program Manager

***ON-SITE*** Memphis TN 38118

***No C2C/SUBCONTRACTING***

The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. T

he PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes.

The PM must have exceptional communication skills and business acumen.

PREFERRED SKILLS

• Data center experience required; AI data center experience is a strong plus
• Must understand technical concepts beyond surface level (e.g., more than “switches = Cisco”). They do not need to configure hardware though.
• 10 years of experience
• PMP certification required
• Comfortable with Agile practices is a must
• Additional certifications are a plus- ACP would be ideal

QUALIFICATIONS

• 5-10 years experience managing teams in the delivery of engineering services within the IT, datacenter or networking industry or similar experience.
• Large Professional Services firm experience preferred
• Legally eligible to work in the United States
• Must provide strong leadership including vision and promoting/leading change.
• Strong interpersonal and communication skills (both verbal and written).
• Professional self-starter, with ability to work collaboratively with others.
• Establishes meeting times, places and agendas.
• Coordinates the review, presentation and release of project documentation.
• Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks.
• Ability to collaborate with technical Engineers and sales Account Executives effortlessly.
• Ability to work with a cross-functional team that includes all levels of the organization.
• Project a professional image and strong business acumen during customer interactions.
• Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services.
• Excellent computer skills including Microsoft Office.
• Familiarity with Microsoft Project and other Project Management tools preferred.
• Ability to create and maintain processes and ensure they are followed.

Some travel required could be up to 50%