What are the responsibilities and job description for the Service Manager - Moscow Mills position at SYDENSTRICKER NOBBE PARTNERS?
Position Specifics Department: Service
Reports to: Divisional Service Director, Divisional Manager
Supervises: Service Writer, Service Advisor, Service Technician, JD TECH Student
Purpose: Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes.
- Grows profitable service labor sales and exercises disciplined expense control.
- Attracts, retains, and assists with development of department personnel. Responsibilities Communicates, enforces and monitors service department processes to ensure customer satisfaction
- Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
- Executes service department marketing plan with the direction from corporate service manager and marketing manager
- Coordinates customer clinics, field days, and related promotional events
- Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing
- Coordinates customer clinics, field days and related promotional events
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- Assists with the development and training of service personnel and completes performance reviews of service staff
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge:
- 3 years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
- Experience with off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes
- Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
- Experience leading and working cooperatively in a team environment
- Experience communicating effectively
- Experience analyzing and interpreting internal reports Must have an adequate toolset to perform job responsibilities
- High School Diploma, GED, or equivalent experience required; Associates degree preferred
- Valid drivers license required; CDL (Commercial Drivers License) preferred