Assistant Service Manager - Waterloo

Reports To: Service Manager / Branch Manager

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.

• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.

• Provide clear communication with customers regarding service updates, estimates, and repair timelines.

• Help coordinate technician workloads based on skill levels and job requirements.

• Monitor service department performance metrics and support continuous improvement efforts.

• Assist in managing department scheduling, including shop and field service calls.

• Support warranty and internal claims processes with accurate and timely submission.

• Ensure compliance with safety and environmental standards.

• Step in to lead or supervise in the Service Manager’s absence.

• Promote and maintain a high level of customer satisfaction and employee engagement.

• Help maintain service department cleanliness, organization, and shop tools/equipment.

• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).

• Strong customer service and communication skills.

• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.

• Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).

• Ability to work in a fast-paced, team-oriented environment.

• Proficient in Microsoft Office and dealership business systems.

• High School Diploma or equivalent required; technical degree or certification preferred.

• 2 years of experience in a service-related or technician role.

• Previous supervisory experience is a plus.

• Typical dealership environment with exposure to equipment, noise, and shop operations.

• Ability to lift up to 50 lbs and perform physical duties as needed.

• May involve occasional field visits to customer locations.

Salary : $50,000 - $80,000