Table Games Supervisor

Job Purpose:

Supervises dealers in an assigned table section

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players. - 25%
2. Facilitates the accurate collection of revenue by ensuring dealers are observing proper procedures and initiating corrective action as needed. - 25%
3. Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. - 25%
4. Supervises Dealers by offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions and/or commendations with assistance if needed. - 15%
5. Ensures departmental processes are initiated and/or completed by preparing forms and documents as required. - 10%

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 2 years of dealing experience
• Experience dealing craps or roulette

Desirable:

• Table games floor manager experience and/or training
• Experience scheduling dealers and dealer rotations
• Tribal gaming experience

Skills and Knowledge:

Essential:

• Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes
• Ability to communicate effectively with players and team members
• Ability to understand and follow verbal directives and written directions
• Ability to provide guidance to table game team members
• Ability to maintain professionalism and composure
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to stand or walk for up to six hours at a time
• Ability to work in a smoking environment
• Ability to accept constructive criticism
• Ability to appear for work on time
• Ability to work any shift
• Ability to work overtime
• Working knowledge of MS Word and Outlook

Desirable:

• Basic understanding of rules and procedures applicable to pai-gow and/or poker games
• Ability to rate guest playing skills
• Ability to card count
• Advanced computer skills
• Multi-lingual

Supervisory/Managerial Accountability:

Direct:      None

Indirect:     None