What are the responsibilities and job description for the Resort Restaurant Server position at Sycuan Casino Resort?
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
Provides service to guests by delivering food and drinks
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Provides guests with service by acknowledging and welcoming guests entering the restaurant area, promptly taking and serving food and beverage orders, entering orders into the property management system, entering discounts, processing and returning change or receipt following established procedures. - 50%
- Promotes guest relations by responding to guest requests, offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. - 15%
- Provides accounting of transactions during shift by entering cash transactions in to point of sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team. - 10%
- Ensures responsible alcohol beverage service polices are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified. - 10%
- Maintains safe and sanitary dining areas by cleaning surfaces, picking up used plates, cups, condiments and utensils, and disposing of all trash. - 10%
- Ensures restaurant stations are stocked and clean by placing delivered water, food and supplies in designated areas, replenishing condiments in the server stations, polishing glassware and silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures. - 5%
Job Specifications:
Education and Experience:
Essential:
- Current food handlers card
- 1 year of food server experience
Desirable:
- Guest or Hospitality Service
- Fine dining server experience
Skills and Knowledge:
Essential:
- Ability to work effectively with team members and guests
- Ability to communicate effectively in the English language
- Ability to maintain professionalism and composure
- Ability to count cash and make change in a fast-paced environment
- Ability to recognize counterfeit monies
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to understand verbal directives and written instructions
- Ability to accept constructive criticism
- Ability to stand and walk for up to 8 hours at a time
- Ability to carry large serving tray and tray jacks
- Ability to bend, stoop, push and pull
- Ability to appear for work on time
- Ability to routinely lift and carry 35 pounds
Desirable:
- Multi Lingual
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
Job Details