What are the responsibilities and job description for the Datacenter Technician position at Sycomp?
About the Company
Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.
About the Role
Sycomp’s Professional Services Team is seeking a skilled Data Center Technician to support infrastructure deployments, hardware integration, and hands-on technical operations within our Burlingame data center environment. The ideal candidate brings strong technical aptitude, excellent communication skills, and a customer-centric mindset. This role requires the ability to install, configure, troubleshoot, and maintain enterprise-class systems while collaborating with both internal teams and external customers.
Primary Duties & Responsibilities
- Install, configure, and test server, network, and storage hardware in staging and data center environments.
- Perform racking, cabling, labeling, and physical setup of infrastructure equipment.
- Demonstrate proficiency with Linux and Windows operating systems.
- Work with routers, switches, and network infrastructure; strong networking fundamentals required.
- Diagnose and resolve hardware and software issues; perform equipment replacements as needed.
- Conduct logical configuration and verification of installed systems.
- Provide timely, high-quality technical support and field service when on customer sites.
- Document work clearly and communicate effectively with team members and clients.
- Follow project scopes, timelines, and established procedures to ensure successful delivery.
- Maintain strong customer satisfaction through professionalism and quality execution.
- Assist Technical Sales when needed with technical insights or onsite support.
Experience Requirements
- 2–5 years of technical experience in IT, data center operations, hardware support, or a related field.
- Hands-on experience with servers, switches, and related infrastructure equipment.
- Strong troubleshooting and problem-determination skills.
Education & Certifications
- University degree in a related field or relevant professional training.
- CCNA or CCNP certifications are a plus.
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at hr@sycomp.com.