What are the responsibilities and job description for the IT Support Engineer position at Sybex Support Services Inc.?
Please find the scope of work mentioned below.
- Perform all Band 1 work
- Diagnose and repair common desktop and laptop faults
- Replace RAM, storage drives, batteries, power supplies, and similar components
- Reinstall and configure operating systems
- Troubleshoot Microsoft 365, email, VPN, and collaboration applications
- Manage users, groups, permissions, and shared folders within authorization
- Troubleshoot network connectivity, DNS, DHCP, and IP-address issues
- Configure switches, wireless access points, and network printers using approved settings
- Deploy computers through imaging or device-management systems
- Manage software installation, patching, and endpoint policies
- Perform approved backup and file-restoration tasks
- Investigate recurring incidents and document solutions
- Support video-conferencing and meeting-room equipment
- Maintain technical documentation and inventory
- Guide Band 1 technicians and review escalated tickets
- Coordinate warranty repairs and equipment replacements