Desktop Support Engineer

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.

Responsibilities:

- Provide desktop support to end-users, including troubleshooting hardware and software issues

- Install, configure, and maintain computer systems and peripherals

- Set up and troubleshoot network connectivity for desktops and laptops

- Manage user accounts and permissions in Active Directory

- Assist with software installations and upgrades

- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary

- Collaborate with team members to resolve complex technical issues

- Document technical procedures and solutions for future reference

Qualifications:

- Proven experience as a Desktop Support Technician or similar role

- Strong knowledge of network administration, technical support, and IT support principles

- Proficiency in operating systems such as Windows, Linux, and Mac OS

- Familiarity with office productivity software (e.g., Microsoft Office)

- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus

- Knowledge of VPN technologies and remote access tools

- Excellent problem-solving skills and attention to detail

- Strong communication and interpersonal skills

Must Have:

• Service Now Tool
• Active Directory
• SCCM (Microsoft Configuration Manager)
• Imaging / autopilot
• Intune / iPhones
• Office 365
• Windows10 / 11
• Video Conference room support
• Printer Issues
• Hardware Troubleshooting
• Blue Screen Error / Hardware Issues
• Encryption
• Network Support

At Sybex, we are building a gateway to cutting-edge workforce revolution! We are the trailblazers with modern staffing solutions, transforming workplaces into vibrant hubs of innovation and success. With our suite of IT services, including on-demand IT technicians, remote workers, and a pool of skilled IT professionals and developers, we empower businesses to unlock their true potential and soar to new heights of achievement.

We are not just a staffing agency; we are matchmakers, uniting exceptional talent with forward-thinking companies. Our meticulous process ensures that only the best and brightest minds are connected with organizations that share their vision and passion for the future.

For job seekers, we offer a distinct advantage in today's modern job market. With Sybex by your side, you gain access to a network of modern companies that value your skills, expertise, and aspirations. We open doors to exciting opportunities where you can thrive and make a real impact.

Experience the synergy of talent and technology with Sybex. Let us redefine what it means to work, innovate, and succeed in the modern world.