Information Technology Specialist

Job Title: Information Technology Specialist

Department

FLSA Classification

EEO Classification

Last Modified

IT

Exempt

Professionals

08/22/2024

Job Summary:

As an Information Technology Specialist, you'll provide essential technical support, maintain hardware and software systems, and ensure the seamless operation of our company's IT infrastructure. Join a dynamic team where your expertise helps drive efficiency and innovation.

Essential Duties & Responsibilities:

• Delivering responsive technical support to end-users, troubleshooting hardware and software issues, resolving problems efficiently, and addressing IT-related questions.
• Install, configure, and maintain desktops, laptops, printers, servers, network devices, and other IT equipment. Handle upgrades, repairs, and replacements as required.
• Deploy, configure, and update software applications, operating systems, and utilities. Monitor software licenses to ensure compliance and optimal usage.
• Set up and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. Monitor performance, troubleshoot connectivity, and implement robust security measures.
• Establish and manage data backup and recovery solutions to safeguard against data loss and support business continuity. Regularly test systems and perform restorations when necessary.
• Enforce IT security policies, procedures, and best practices to defend against cyber threats and vulnerabilities. Monitor security tools, conduct audits, and respond promptly to incidents.
• Train and guide end-users on IT topics, such as software usage, cybersecurity awareness, and company policies. Create and update IT documentation, including user guides, technical manuals, and knowledge base articles.
• Manage vendor relationships, including procurement, contract negotiations, and performance reviews. Collaborate with vendors to resolve issues and meet service-level agreements.
• Support IT projects from planning to execution, such as system upgrades, migrations, and deployments. Work with cross-functional teams to deliver projects on time and within budget.
• Track and manage IT assets, including hardware, software licenses, and peripherals. Maintain accurate inventories, perform audits, and optimize resource utilization.
• Other duties as assigned. 

Job Qualifications:

• Associate’s degree in information technology, Computer Science, or a related field required.
• 3 years of experience in IT support, administration, or a related role required.
• Strong technical expertise in hardware, software, networking, and cybersecurity preferred.
• Relevant certifications such as CompTIA A , Network , Security , Microsoft Certified: Azure Administrator Associate, or Cisco Certified Network Associate (CCNA) preferred.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles and practices preferred.

Skills:

• Technical proficiency across IT disciplines.
• Advanced troubleshooting and problem-solving abilities.
• Keen attention to detail.
• Excellent verbal and written communication skills.
• Strong time management and organizational capabilities.
• Customer-service focus with a collaborative mindset.
• Ability to thrive independently or in team environments.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled