What are the responsibilities and job description for the TCSEPP Coordinator (Case Manager) - Hamilton County position at SWORPS – Social Work Office of Research & Public Service?
Within SWORPS, the Tennessee Child Support Employment and Parenting Program (TCSEPP) Coordinator builds a strong evidence-informed and trauma-informed practice that assists, supports, and advocates for non-custodial parents involved with the child support system. The Coordinator, based in HAMILTON COUNTY, TN, assists non-custodial parents with overcoming barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives. The Coordinator works with non-custodial parents to promote trust and communication between them and the systems with which they interact as well as with, when possible and appropriate, with the children and custodial parents. The Coordinator also weaves together a supportive network of formal and informal community-based resources for non-custodial parents and provides outreach and education to non-custodial parents and the community-at-large.
- Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
- Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
- Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
- Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment.
- Develop and maintain partnerships with local agencies to assist participants with barriers to employment
- Attend community interagency meetings to learn about and share available resources and information
- Participate in partner meetings
- Provide regular updates to Child Support staff and attorneys on participant progress
- Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
- Participate in job/resource fairs
- Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports
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