What are the responsibilities and job description for the Customer Service Representative position at Swor Insurance Agency?
Company Description
Swor Insurance Agency, located in Charleston, West Virginia, is an independent insurance agency representing reputable insurers such as Erie Insurance, Safeco, Progressive, National General, and Dairyland. Our mission is to provide exceptional service and competitive pricing, ensuring that our clients receive the best value for their insurance needs. Committed to building strong relationships, we offer personalized reviews of insurance portfolios. With a focus on customer satisfaction, our service is designed to exceed expectations every time.
Role Description
We are seeking a full-time Customer Service Representative to join our on-site team in Charleston, WV. The role includes managing customer inquiries, providing support, resolving issues to ensure satisfaction, and delivering exceptional customer experiences. Responsibilities also include maintaining accurate records, communicating effectively with clients, and collaborating with the team to enhance service quality and client retention.
Qualifications
- Strong skills in Customer Service, Customer Satisfaction, and Customer Support
- Experience in delivering excellent Customer Experience and ensuring high levels of client retention
- Strong communication and interpersonal skills
- Ability to manage multiple tasks, prioritize work, and meet deadlines
- Proficiency in using customer relationship management (CRM) systems is preferred
- Prior experience in the insurance industry is a plus
- High school diploma or equivalent, with additional certifications or training in customer service being beneficial