Behavioral Health | Health Care Home Director

The Swope Behavioral Health -Health Care Home Program Director (BH-HCH), will direct, oversee, and facilitate all aspects of the BH HCH and Disease Management programs and services to include assurance to the quality, DMH regulatory, and accreditation requirements and standards for clinical practices. The Director will oversee and manage program associates and ensure competency and practices for client care are evidenced based and meet accreditation and regulatory requirements. The Director also ensures the documentation of care and services rendered, policy and procedures, and the accuracy and submission of internal and external reports and data required timely and accurately to reflect clinical program performance.

Primary Functions

• Serves as the program/s leader for areas assigned to support scheduling, employee management, and facilitation of daily operations.
• Builds and facilitates new employee orientation and onboarding and ongoing competency program for current associates.
• Ensures accreditation readiness and leads team skills training and competencies as indicated.  
• Ensures and oversees patient satisfaction process
• Addresses and completes event reports as indicated.
• Builds and facilitates program annual performance goals and employee evaluations. 
• Builds and deploys the quality assurance and performance improvement process for the programs assigned.
• Facilitates and leads monthly treatment team process and case review assignments for the specialized health care consultants in the program.
• Ensures completion of yearly client case reviews to meet DMH program requirements.
• Manages and facilitates clinical data entry into required platforms, and completes and submits reports monthly, quarterly, and as indicated by timeline required for compliance.
• Attends and participates in internal, external, and state level meetings, committees, and projects as required or assigned.  
• May provide as needed, individual or group training and education to behavioral health associates.
• Performs other duties as assigned

Job Related Competencies 

• Excellent oral and written communication skills.
• Demonstrated effective decision-making skills.
• Strong interpersonal skills with ability to build relationships.
• Effective organizational skills and time management skills.
• Proficient with Microsoft Office Suite or related software. 
• Proficient with Electronic Medical Records.

Experience/Qualifications: 

• Registered Nurse with at least five (5) years experience management and case management experience
• Master's degree in Health Care Administration, Health Management or related field with at least five (5) years experience in a health care setting. 
• Experience in quality improvement principles
• Demonstrated experience in new project management development and successful implementation 
• Excellent analytical and computer skills

About Swope Health Services:

For 56 years, the mission of Swope Health mission has been to improve the health and wellness of the community by delivering accessible, quality, comprehensive patient care to all. Founded in 1969 by E. Frank Ellis, Swope Health opened as “Model Cities Health Corporation” in the basement of Metropolitan Missionary Baptist Church with 20 associates and a $100,000 budget to serve 2,000 patients a year.  Since then, Swope has since expanded its size, scope, and service offerings to include behavioral and dental care, services for the unhoused, mobile services and school-based clinics, and the PACE KC Adult Wellness Center. 

Swope Health serves as a community health asset in the region – transforming lives, strengthening community, and powering our prosperity. Swope Health is committed to maintaining its focus on patient care and experience as well as an integrated, holistic model of health care, ensuring that everyone in the community can be served. The organization’s high-quality services, strong financials, and visionary leadership team position them well to sustain and deepen their impact into the future.

Swope Health Services supports its team members with:
1. Medical benefits (including a Health Savings Account option), dental and vision
2. 401(k) retirement plan with company match
3. Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short  and Long Term Disability
4. Flexible Spending Account
5. Paid Days Off beginning at 20 days annually
6. Nine annual company-paid holidays; One annual paid personal day

*Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.