Technical Account Manager

Technical Account Manager

About SwitchBox

SwitchBox is an engineering consulting firm focused on complex hardware and software systems in electrification, mobility, and advanced technology. We help customers design, prototype, and validate systems such as EV powertrains, control systems, and embedded electronics.

Role overview

The Technical Account Manager is a customer facing sales support role that combines organization, communication, and light technical context. You will help manage our sales pipeline in HubSpot, coordinate follow ups for key accounts, turn leadership ideas into clear emails and summaries, and support conferences and events. This is a non quota, non commission role that supports business development rather than owning a sales target.

We are looking for someone who is comfortable talking with customers, strong in written communication, and able to learn enough about our technical work to describe it accurately at a high level. You do not need to be an engineer, but you should be curious and comfortable around technical topics.

Key responsibilities

Account coordination and follow up

• Serve as a day to day coordinator for a set of active opportunities and key accounts
• Schedule and prepare for customer calls, including agendas and basic background research
• Join calls with Justin and other leaders to take notes and capture actions
• Draft follow up emails and short summaries that clearly state decisions, next steps, and timelines
• Track open items and make sure internal and external follow ups happen on time

CRM and pipeline management

• Keep HubSpot up to date for assigned accounts, including contacts, companies, deals, activities, and next steps
• Log meeting notes and email interactions so the history is easy to understand
• Monitor the status of opportunities and flag stalls or missing next steps
• Prepare simple views or reports on account activity for regular review meetings

Communication and content support

• Take Justin’s and other leaders’ ideas, bullet points, or rough drafts and turn them into polished customer emails, recaps, and short capability descriptions
• Help tailor existing slide decks and one pagers for specific customers or opportunities
• Coordinate with the Sales Coordinator and marketing on basic content needs for outreach and follow up

Lead research and targeting

• Use LinkedIn Sales Navigator, Crunchbase, Lemlist and similar tools to research accounts and contacts related to your assigned opportunities
• Identify relevant stakeholders, decision makers, and adjacent teams within target organizations
• Support list building for targeted outreach and conference follow up

Conferences, events, and swag

• Help plan and attend selected conferences and industry events as part of the commercial team
• Coordinate meeting schedules with customers and prospects before and during events
• Spend time at the booth talking with visitors, asking simple qualifying questions, and recording notes
• Capture leads from events, enter them into HubSpot with useful detail, and coordinate post event follow up
• Assist with swag planning, ordering, and on site distribution

General sales admin

• Support basic proposal and SOW administration using existing templates, including version tracking and sending documents for review and signature
• Help prepare for internal sales and pipeline meetings by gathering notes and updating status in advance

Qualifications

• Two to four years of experience in a client facing or sales support role in a B2B environment
• Examples: account coordinator, sales support specialist, customer success coordinator, inside sales support
• Strong written communication skills
• Comfortable drafting and editing professional emails and short summaries for customers
• Able to take rough notes and turn them into clear, structured messaging
• Comfortable in CRM and productivity tools
• Experience with HubSpot is a plus, Salesforce or similar also helpful
• Proficient with Excel or Google Sheets and Microsoft 365
• Organized and detail oriented, with a track record of keeping multiple threads of work moving
• Comfortable interacting with technical subject matter experts and asking clarifying questions

Technical background and learning

• Bonus: experience or education in engineering, computer science, or another technical field
• Bonus: prior exposure to automotive, EV, mobility, robotics, or embedded systems
• Most important: curiosity and the ability to quickly learn how to describe technical projects in plain language without overpromising

Compensation and benefits

• Competitive salary, commensurate with experience and aligned with a non quota, non commission account coordination role
• Benefits: Medical, Dental, Vision (Employer pays large portion), 5% 401 Match, Profit Sharing, PTO