BOS - Duty Manager Operations Control Center

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

Job Summary 

The Operations Control Center (OCC) Duty Manager is the central point of communication for the daily operation and the operational decision maker for a given shift. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; Solves problems; Proactively manages the operation to include manpower ; Ensures the operation is conducted in accordance with Swissport safety regulations and SOP; and communicates to both internal and external customers in a timely and professional fashion.

The pay for this role is $70k/yearly.

Your activities

• Coordinate daily flight activity between all Operating Departments at BOS.
• Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures.
• Ensure all Swissport controllable services are completed for an on-time departure.
• Communicate with all levels of management, operating departments, customers and other agents in a timely and accurate manner.
• Proactively manages the operation
• Performs administrative duties related to the operation 
• Ensure daily flight activity logs are accurate for proper invoicing.
• Makes operational decisions 
• Optimize the use of the ramp staff for flight activity coverage.
• works with other team members to solve problems and make decisions
• Other duties as assigned

Your profile

• Bachelors or Associates degree a plus, but not required
• Operation’s management aptitude
• Able to think critically and problem solve
• Team Player
• Problem solver
• Leadership qualities
• Able to make difficult decisions while under pressure
• Integrity, commitment to excellence and service oriented
• Able to hold self and others accountable
• Able to learn different skillsets and computer systems
• Willing to be cross functional
• Able to multi task
• Safety mindset
• Compliance mindset
• Results driven
• Excellent communication skills (written and verbal)
• Proficient in Microsoft Excel and Word applications
• Excels working in a fast paced environment
• 1 to 3 years’ experience in airport operations environment
• Flexible schedule including weekends, holidays and evenings
• Understanding of ramp operations
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Able to follow processes and procedures and apply flexible approach when required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!